Gainsight CS vs GUIDEcx
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Overview
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by analyzing the customer journey across multiple channels. Users can manage training & implementation of new operations via video tutorials & walk-throughs.
Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention, support, and more by...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
GUIDEcx is a customer onboarding platform designed to shorten time to value, engage customers, and reduce churn.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$100.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.0/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.1/ 5Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Features
Total features 31
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Advocate Management
- Agile Methodologies
- Alerts/Notifications
- Approval Process Control
- Budget Management
- Calendar Management
- Campaign Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Drag & Drop
- Electronic Forms
- Email Management
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forecasting
- Gantt/Timeline View
- Health Score
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multiple Projects
- NPS Survey Structure
- NPS of Customers
- Onboarding
- Orientation Workflow Management
- Performance Metrics
- Portfolio Management
- Predictive Analytics
- Prioritization
- Progress Tracking
- Project Planning/Scheduling
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Revenue Management
- Risk Management
- Role-Based Permissions
- Self Service Portal
- Self-paced Learning
- Sentiment Analysis
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Traditional Methodologies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Visual Analytics
- Workflow Management
Total features 88
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Advocate Management
- Agile Methodologies
- Alerts/Notifications
- Approval Process Control
- Budget Management
- Calendar Management
- Campaign Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Drag & Drop
- Electronic Forms
- Email Management
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forecasting
- Gantt/Timeline View
- Health Score
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Mobile Access
- Multi-Channel Communication
- Multiple Projects
- NPS Survey Structure
- NPS of Customers
- Onboarding
- Orientation Workflow Management
- Performance Metrics
- Portfolio Management
- Predictive Analytics
- Prioritization
- Progress Tracking
- Project Planning/Scheduling
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Revenue Management
- Risk Management
- Role-Based Permissions
- Self Service Portal
- Self-paced Learning
- Sentiment Analysis
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Traditional Methodologies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Visual Analytics
- Workflow Management
Integrations
- Gainsight CS
- Gmail
- Google Analytics 360
- HubSpot CRM
- Jira
- Microsoft Outlook
- Mixpanel
- NetSuite
- Oracle CRM On Demand
- Pipedrive
- SAP Customer Experience
- Salesforce.org Nonprofit Cloud
- Segment
- Slack
- SugarCRM
- SurveyMonkey
- Tableau
- Zapier
- Zendesk Suite
- Zoho CRM
- Gainsight CS
- Gmail
- Google Analytics 360
- HubSpot CRM
- Jira
- Microsoft Outlook
- Mixpanel
- NetSuite
- Oracle CRM On Demand
- Pipedrive
- SAP Customer Experience
- Salesforce.org Nonprofit Cloud
- Segment
- Slack
- SugarCRM
- SurveyMonkey
- Tableau
- Zapier
- Zendesk Suite
- Zoho CRM
