---
description: Compare Smartsupp vs Pure Chat for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Smartsupp vs Pure Chat | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/1659/conversational-marketing-platform/software) > [Smartsupp \<span\>vs\</span\> Pure Chat](https://www.getapp.za.com/compare/101363/109559/smartsupp-live-chat/vs/pure-chat)

# Compare Smartsupp vs Pure Chat

Canonical: https://www.getapp.za.com/compare/101363/109559/smartsupp-live-chat/vs/pure-chat

> Detailed comparison between Smartsupp and Pure Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsupp | Pure Chat |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 343 | 337 |
| **Starting Price** | US$17,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Smartsupp

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Interaction Tracking
- Lead Capture
- Mobile Access
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Pure Chat

- API
- Canned Responses
- Chat/Messaging
- Customizable Branding
- File Sharing
- Interaction Tracking
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Smartsupp Profile](https://www.getapp.za.com/software/101363/smartsupp-live-chat)
- [View Pure Chat Profile](https://www.getapp.za.com/software/109559/pure-chat)
- [View Original Comparison](https://www.getapp.za.com/compare/101363/109559/smartsupp-live-chat/vs/pure-chat)

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