Survicate vs Delighted
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Overview
Survey software for customer-centric businesses to collect continuous continuous customer insights at scale. Survicate allows you to create and launch surveys in minutes, analyze them in real-time, and act on feedback to improve your operations and increase customer satisfaction.
Survey software for customer-centric businesses to collect continuous continuous customer insights at scale. Survicate allows you to create and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$99.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$134.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.2/ 5Customer Service
4.8/ 5Value for Money
4.3/ 5Ease of Use
4.8/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Features
Total features 76
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Advocate Management
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Conversion Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- For Mobile
- For Websites
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Live Results Sharing
- Machine Learning
- Marketing Automation
- Mass Texting
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Online Polling
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Source Tracking
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
Total features 89
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Advocate Management
- Alerts/Notifications
- Anonymous Feedback
- CRM
- CSAT Survey Structure
- Campaign Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Conditional Logic
- Contact Management
- Conversion Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- For Mobile
- For Websites
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Live Results Sharing
- Machine Learning
- Marketing Automation
- Mass Texting
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Online Polling
- Performance Metrics
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Sentiment Analysis
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Source Tracking
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
Integrations
- ActiveCampaign
- Airtable
- BambooHR
- Calendly
- Chatdesk Teams
- ClientSuccess
- Customer.io
- Drift
- Drip
- EnjoyHQ
- Freshdesk
- Freshsales
- Friendbuy
- Front
- Fullstory
- Geckoboard
- GetResponse
- Gladly
- Google Analytics 360
- Google Sheets
- Gorgias
- Greenhouse
- Groove
- Heap
- Help Scout
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Keap
- Kit
- Klaviyo
- Kustomer
- Lead Gen & CRM (formerly SharpSpring)
- LogRocket
- Mailchimp
- Mailgun
- Marketo Engage
- Microsoft 365
- Microsoft Teams
- Ortto
- Pipedrive
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SessionCam
- Shopify
- Slack
- Squarespace
- Stitch
- Stripe
- Teamwork.com
- VERO
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho Recruit
- ActiveCampaign
- Airtable
- BambooHR
- Calendly
- Chatdesk Teams
- ClientSuccess
- Customer.io
- Drift
- Drip
- EnjoyHQ
- Freshdesk
- Freshsales
- Friendbuy
- Front
- Fullstory
- Geckoboard
- GetResponse
- Gladly
- Google Analytics 360
- Google Sheets
- Gorgias
- Greenhouse
- Groove
- Heap
- Help Scout
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Keap
- Kit
- Klaviyo
- Kustomer
- Lead Gen & CRM (formerly SharpSpring)
- LogRocket
- Mailchimp
- Mailgun
- Marketo Engage
- Microsoft 365
- Microsoft Teams
- Ortto
- Pipedrive
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SessionCam
- Shopify
- Slack
- Squarespace
- Stitch
- Stripe
- Teamwork.com
- VERO
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho Recruit