Zoho SalesIQ vs Crisp

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(98)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.1/ 5

Value for Money

4.4/ 5

Overall rating

4.5 /5
(110)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.4/ 5

Total features 82

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Blending
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Websites
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Integration into Third Party Applications
  • Interaction Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Widgets
  • Workflow Management

Total features 75

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Blending
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For Websites
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Integration into Third Party Applications
  • Interaction Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Query Suggestions
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Widgets
  • Workflow Management
  • AWeber
  • ActiveCampaign
  • Aircall
  • Aurea Campaign Manager
  • BigCommerce
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Clearbit
  • Clicky
  • CoreCommerce
  • Drupal
  • GAO Telephony
  • GetResponse
  • Google Analytics 360
  • HappyFox Help Desk
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • JIRA Service Management
  • Jimdo
  • Jira
  • Joomla
  • Kissmetrics
  • Leadberry
  • Mad Mimi
  • Mailchimp
  • Matomo
  • Meta for Business
  • Mixpanel
  • Pinnacle Cart
  • Pipedrive
  • Piwik PRO
  • PrestaShop
  • Ringover
  • Salesforce Platform
  • Salesforce.org Nonprofit Cloud
  • Segment
  • Shift4Shop
  • Shopify
  • Shopify Plus
  • Slack
  • Squarespace
  • TeamSupport
  • Telegram
  • Trello
  • Twitter/X
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • WHMCS
  • Weebly
  • WhatsApp
  • Wix
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • eStreamDesk
  • iContact
  • AWeber
  • ActiveCampaign
  • Aircall
  • Aurea Campaign Manager
  • BigCommerce
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Clearbit
  • Clicky
  • CoreCommerce
  • Drupal
  • GAO Telephony
  • GetResponse
  • Google Analytics 360
  • HappyFox Help Desk
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • JIRA Service Management
  • Jimdo
  • Jira
  • Joomla
  • Kissmetrics
  • Leadberry
  • Mad Mimi
  • Mailchimp
  • Matomo
  • Meta for Business
  • Mixpanel
  • Pinnacle Cart
  • Pipedrive
  • Piwik PRO
  • PrestaShop
  • Ringover
  • Salesforce Platform
  • Salesforce.org Nonprofit Cloud
  • Segment
  • Shift4Shop
  • Shopify
  • Shopify Plus
  • Slack
  • Squarespace
  • TeamSupport
  • Telegram
  • Trello
  • Twitter/X
  • Unbounce
  • Vendio
  • VerticalResponse
  • Vision Helpdesk
  • Volusion
  • WHMCS
  • Weebly
  • WhatsApp
  • Wix
  • Woopra
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Campaigns
  • Zoho Desk
  • Zoho Mail
  • Zoho Sites
  • Zoho Survey
  • eStreamDesk
  • iContact