Hotjar vs Fullstory
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Overview
All the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Trusted by one million websites in 180+ countries.
All the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Trusted by one million...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.1/ 5Features
Total features 107
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Application Management
- Audience Targeting
- Augmented Analytics
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Click Tracking
- Cohort Analysis
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Alerts
- Conversion Rate Optimization
- Conversion Tracking
- Customer Activity Tracking
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Capture and Transfer
- Data Collection
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Demographic Data
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Alerts
- Email Reminders
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Websites
- Form Analytics
- Functions/Calculations
- Funnel Analysis
- Geographic Maps
- Geotargeting
- Goal Setting/Tracking
- Heatmaps
- In-App Events Tracking
- Incident Management
- Indexing
- Intelligent Search
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Research Tools
- Keyword Tracking
- Knowledge Management
- Link Management
- Location Tracking
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile Dashboards
- Mobile Survey
- Moderated Usability Testing
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location Monitoring
- Multiple Data Sources
- Multiple Site Management
- Multiple User Accounts
- NPS Survey Structure
- Negative Feedback Management
- Pageview Tracking
- Performance Management
- Performance Metrics
- Personalization
- Private Dashboards
- Problem Area Alerts
- Product Data Management
- Prototype Creation
- Public Dashboards
- Qualitative Comparative Analysis
- Quantitative Analysis
- Quantitative Metrics
- Question Branching
- Question Library
- ROI Tracking
- Randomization
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Referral Tracking
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- SEO Management
- Sales Trend Analysis
- Scorecards
- Screen Activity Recording
- Scroll Maps
- Search/Filter
- Self Service Data Preparation
- Semantic Search
- Sentiment Analysis
- Session Recording
- Single Page View
- Single Sign On
- Site Intercept Survey
- Site Search Tracking
- Skip Logic
- Social Media Integration
- Software Testing Management
- Statistical Analysis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Transaction Monitoring
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Uninstall Tracking
- Unmoderated Testing
- Uptime Reporting
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Research Analysis
- Video Support
- Video recording/Transcriptions
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
Total features 152
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Application Management
- Audience Targeting
- Augmented Analytics
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Click Tracking
- Cohort Analysis
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Alerts
- Conversion Rate Optimization
- Conversion Tracking
- Customer Activity Tracking
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Capture and Transfer
- Data Collection
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Demographic Data
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Alerts
- Email Reminders
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Websites
- Form Analytics
- Functions/Calculations
- Funnel Analysis
- Geographic Maps
- Geotargeting
- Goal Setting/Tracking
- Heatmaps
- In-App Events Tracking
- Incident Management
- Indexing
- Intelligent Search
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Research Tools
- Keyword Tracking
- Knowledge Management
- Link Management
- Location Tracking
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile Dashboards
- Mobile Survey
- Moderated Usability Testing
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location Monitoring
- Multiple Data Sources
- Multiple Site Management
- Multiple User Accounts
- NPS Survey Structure
- Negative Feedback Management
- Pageview Tracking
- Performance Management
- Performance Metrics
- Personalization
- Private Dashboards
- Problem Area Alerts
- Product Data Management
- Prototype Creation
- Public Dashboards
- Qualitative Comparative Analysis
- Quantitative Analysis
- Quantitative Metrics
- Question Branching
- Question Library
- ROI Tracking
- Randomization
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Referral Tracking
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- SEO Management
- Sales Trend Analysis
- Scorecards
- Screen Activity Recording
- Scroll Maps
- Search/Filter
- Self Service Data Preparation
- Semantic Search
- Sentiment Analysis
- Session Recording
- Single Page View
- Single Sign On
- Site Intercept Survey
- Site Search Tracking
- Skip Logic
- Social Media Integration
- Software Testing Management
- Statistical Analysis
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Transaction Monitoring
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Uninstall Tracking
- Unmoderated Testing
- Uptime Reporting
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Research Analysis
- Video Support
- Video recording/Transcriptions
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
Integrations
- AB Tasty
- Aha!
- Airtable
- Appcues
- Asana
- Basecamp
- BigCommerce
- BigQuery Connector for Jira
- Blue Triangle
- BugSnag
- ClickFunnels
- ClickUp
- DataGrail
- Delacon
- Drip
- Drupal
- Dynamic Yield
- Firebase
- Fivetran
- Formsort
- Freshdesk
- GTM
- Gainsight CS
- Gmail
- Google Analytics 360
- Google Cloud Operations Suite
- Google Drive
- Google Tag Manager 360
- Gravity
- Help Scout
- Hightouch
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- InstaPage
- Intercom
- Invoca
- Jira
- Jira Integration+
- Joomla
- Kajabi
- Kameleoon
- Kartra
- Kit
- Kustomer
- LaunchDarkly
- Leadpages
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Miro
- Mixpanel
- MySQL
- Olark
- OneDrive
- Pipedrive
- Podio
- PrestaShop
- Productboard
- QuickSilk
- Rollbar
- RudderStack
- Salesforce Marketing Cloud Account Engagement
- Segment
- Shopify
- Shopify POS
- SiteSpect
- Slack
- Smartsheet
- Snowflake
- Split
- Squarespace
- Survicate
- Tealium Customer Data Hub
- Todoist
- Toplyne
- Tray.io
- Trello
- Trustpilot
- UXPin
- Unbounce
- UserTesting
- VWO Engage
- VWO Fullstack
- VWO Insights
- Webflow
- Webtrends Optimize
- Weebly
- Wix
- WooCommerce
- WordPress
- Workato
- Zapier
- Zendesk Suite
- mParticle
- AB Tasty
- Aha!
- Airtable
- Appcues
- Asana
- Basecamp
- BigCommerce
- BigQuery Connector for Jira
- Blue Triangle
- BugSnag
- ClickFunnels
- ClickUp
- DataGrail
- Delacon
- Drip
- Drupal
- Dynamic Yield
- Firebase
- Fivetran
- Formsort
- Freshdesk
- GTM
- Gainsight CS
- Gmail
- Google Analytics 360
- Google Cloud Operations Suite
- Google Drive
- Google Tag Manager 360
- Gravity
- Help Scout
- Hightouch
- HubSpot CMS Hub
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- InstaPage
- Intercom
- Invoca
- Jira
- Jira Integration+
- Joomla
- Kajabi
- Kameleoon
- Kartra
- Kit
- Kustomer
- LaunchDarkly
- Leadpages
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Miro
- Mixpanel
- MySQL
- Olark
- OneDrive
- Pipedrive
- Podio
- PrestaShop
- Productboard
- QuickSilk
- Rollbar
- RudderStack
- Salesforce Marketing Cloud Account Engagement
- Segment
- Shopify
- Shopify POS
- SiteSpect
- Slack
- Smartsheet
- Snowflake
- Split
- Squarespace
- Survicate
- Tealium Customer Data Hub
- Todoist
- Toplyne
- Tray.io
- Trello
- Trustpilot
- UXPin
- Unbounce
- UserTesting
- VWO Engage
- VWO Fullstack
- VWO Insights
- Webflow
- Webtrends Optimize
- Weebly
- Wix
- WooCommerce
- WordPress
- Workato
- Zapier
- Zendesk Suite
- mParticle