AfterShip vs Tidio
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Overview
AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$11.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.9/ 5Value for Money
4.8/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 47
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Claims Management
- Code-free Development
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Delivery Estimate
- Delivery Record
- Delivery Tracking
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Exchange Management
- Feedback Management
- File Sharing
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- Historical Reporting
- Import/Export Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Label Printing
- Lead Capture
- Lead Qualification
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Order Management
- Order Tracking
- Package Tracking
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Refund Management
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Activity Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shipment Price Calculation
- Shipment Tracking
- Shipping Labels
- Shipping Management
- Shipping Services Integration
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Virtual Assistant
- Website Integration
- Widgets
- Workflow Management
- eCommerce Management
Total features 96
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Claims Management
- Code-free Development
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Delivery Estimate
- Delivery Record
- Delivery Tracking
- Document Storage
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Exchange Management
- Feedback Management
- File Sharing
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- Historical Reporting
- Import/Export Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Label Printing
- Lead Capture
- Lead Qualification
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Order Management
- Order Tracking
- Package Tracking
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Refund Management
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Activity Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shipment Price Calculation
- Shipment Tracking
- Shipping Labels
- Shipping Management
- Shipping Services Integration
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Virtual Assistant
- Website Integration
- Widgets
- Workflow Management
- eCommerce Management
Integrations
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Google Analytics 360
- Gorgias
- Highrise
- HubSpot CRM
- Insightly
- Jimdo
- Joomla
- Judge.me
- Klaviyo
- Kommo
- Mailchimp
- MailerLite
- Microsoft Excel
- NetSuite
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Platform
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- TikTok
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- GetResponse
- Google Analytics 360
- Gorgias
- Highrise
- HubSpot CRM
- Insightly
- Jimdo
- Joomla
- Judge.me
- Klaviyo
- Kommo
- Mailchimp
- MailerLite
- Microsoft Excel
- NetSuite
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Platform
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Squarespace
- TikTok
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
