Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
PHPKB helps organizations manage, modify, remove, or add documents, files, training materials, FAQs, how-to guides, and more in a centralized repository. Users can handle the entire document lifecycle, from authoring to collaboration, modification, and deactivation.
PHPKB helps organizations manage, modify, remove, or add documents, files, training materials, FAQs, how-to guides, and more in a centralized...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$79,00/month

  • Free
  • Subscription

Starting from

US$35,95/month

  • Free
  • Subscription

Overall rating

4,6 /5
(27)
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,7 /5
(7)
Ease of Use
4,9/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
5/5

Total features 98

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Backup and Recovery
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customer Activity Tracking
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Employee Onboarding
  • Engagement Analytics
  • Event Logs
  • Event Ticketing
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Member Accounts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Productivity Analysis
  • Progress Reports
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • User Defined Attributes
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS

Total features 42

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Audio File Management
  • Authentication
  • Backup and Recovery
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customer Activity Tracking
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Employee Onboarding
  • Engagement Analytics
  • Event Logs
  • Event Ticketing
  • Event Tracking
  • Feedback Management
  • Full Text Search
  • Guided Problem Solving
  • HIPAA Compliant
  • Help Desk Management
  • Image Editing
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • Live Chat
  • Member Accounts
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Productivity Analysis
  • Progress Reports
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Login
  • Self Service Portal
  • Self-Learning
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • To-Do List
  • Transfers/Routing
  • URL Customization
  • Usage Tracking/Analytics
  • User Defined Attributes
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • XML / RSS
  • Desk.com
  • Drift
  • Freshchat
  • Freshdesk
  • Groove
  • Help Scout
  • Intercom
  • LiveChat
  • Olark
  • Slack
  • Desk.com
  • Drift
  • Freshchat
  • Freshdesk
  • Groove
  • Help Scout
  • Intercom
  • LiveChat
  • Olark
  • Slack