Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(69)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Overall rating

4.2 /5
(45)

Ease of Use

4.4/ 5

Features

4.2/ 5

Customer Service

3.9/ 5

Value for Money

4.2/ 5

Total features 58

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Customer History
  • Customizable Reports
  • Dashboard
  • Email Management
  • Employee Scheduling
  • For Call Centers
  • Gamification
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Scripts
  • On-Demand Communications
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting/Analytics
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 48

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Customer History
  • Customizable Reports
  • Dashboard
  • Email Management
  • Employee Scheduling
  • For Call Centers
  • Gamification
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Scripts
  • On-Demand Communications
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting/Analytics
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Microsoft Teams
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Zendesk Suite
  • Microsoft Teams
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Zendesk Suite