Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and more
Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$1.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(69)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Overall rating

4.4 /5
(126)

Ease of Use

4.3/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 58

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer History
  • Dashboard
  • Desktop/Browser Sharing
  • Drag & Drop
  • Email Management
  • File Sharing
  • File Transfer
  • Gamification
  • Host Controls
  • IVR
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Scripts
  • Outbound Call Center
  • Performance Metrics
  • Predictive Analytics
  • Presentation Streaming
  • Prioritization
  • Private Chat
  • Progressive Dialer
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • User Profiles
  • Video Call Recording
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 32

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto Framing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer History
  • Dashboard
  • Desktop/Browser Sharing
  • Drag & Drop
  • Email Management
  • File Sharing
  • File Transfer
  • Gamification
  • Host Controls
  • IVR
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Scripts
  • Outbound Call Center
  • Performance Metrics
  • Predictive Analytics
  • Presentation Streaming
  • Prioritization
  • Private Chat
  • Progressive Dialer
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text to Speech
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • User Profiles
  • Video Call Recording
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • AWS CloudTrail
  • Amazon S3
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • AWS CloudTrail
  • Amazon S3
  • Salesforce Sales Cloud
  • Salesforce Service Cloud