Vonage Contact Center vs Amazon Chime
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Overview
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and more
Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.2/ 5Features
Total features 58
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Availability Indicator
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customer History
- Dashboard
- Desktop/Browser Sharing
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- Gamification
- Host Controls
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Progressive Dialer
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Two Way Audio & Video
- Two-Way Audio & Video
- User Profiles
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Total features 32
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto Framing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Availability Indicator
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customer History
- Dashboard
- Desktop/Browser Sharing
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- Gamification
- Host Controls
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Progressive Dialer
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Two Way Audio & Video
- Two-Way Audio & Video
- User Profiles
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- AWS CloudTrail
- Amazon S3
- Salesforce Sales Cloud
- Salesforce Service Cloud
- AWS CloudTrail
- Amazon S3
- Salesforce Sales Cloud
- Salesforce Service Cloud