Vonage Contact Center vs Bria
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Overview
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$2.95/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
4.2/ 5Features
4.1/ 5Customer Service
3.7/ 5Value for Money
4.2/ 5Features
Total features 58
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customer History
- Customizable Branding
- Dashboard
- Email Management
- Employee Database
- File Sharing
- File Transfer
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- On-Demand Webcasting
- Online Voice Transmission
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Remote Access/Control
- Reporting/Analytics
- SIP Trunking
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Total features 61
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Customer History
- Customizable Branding
- Dashboard
- Email Management
- Employee Database
- File Sharing
- File Transfer
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-User Collaboration
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- On-Demand Webcasting
- Online Voice Transmission
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Progressive Dialer
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Recording
- Remote Access/Control
- Reporting/Analytics
- SIP Trunking
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Two Way Audio & Video
- Two-Way Audio & Video
- Unified Communications
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- ACCOUNTS
- Callture
- CalnCall
- CloudCall
- Crexendo Cloud Business Phone System
- Inclarity
- Localphone
- Microsoft Outlook
- OnSIP
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slingshot VoIP
- Ubefone
- Zadarma
- babelforce
- ACCOUNTS
- Callture
- CalnCall
- CloudCall
- Crexendo Cloud Business Phone System
- Inclarity
- Localphone
- Microsoft Outlook
- OnSIP
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slingshot VoIP
- Ubefone
- Zadarma
- babelforce
