Vonage Contact Center vs Zoom Contact Center
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Overview
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.
Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.
Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
Images
Pricing
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 58
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Email Management
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Prioritization
- Progressive Dialer
- Queue Management
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Total features 2
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Email Management
- Gamification
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scripts
- Outbound Call Center
- Performance Metrics
- Predictive Analytics
- Prioritization
- Progressive Dialer
- Queue Management
- Real-Time Data
- Real-Time Monitoring
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- Salesforce Sales Cloud
- Salesforce Service Cloud
Not provided by vendor