UseResponse vs Productboard
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$199.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.6/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.7/ 5Value for Money
4.3/ 5Features
Total features 98
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Brainstorming
- Bug Tracking
- Business Plan Templates
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Content Library
- Content Management
- Crowdsourcing
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Dependency Tracking
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For IT Project Management
- For Small Businesses
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- Help Desk Management
- Idea Management
- Idea Ranking
- Ideation
- Inbox Management
- Innovation Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Tracking
- KPI Monitoring
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Marketing Calendar
- Milestone Tracking
- Mind Maps
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-board
- Multiple Projects
- Negative Feedback Management
- Notes Management
- Online Forums
- Percent-Complete Tracking
- Planning Tools
- Polls/Voting
- Portfolio Management
- Prioritization
- Proactive Chat
- Problem Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Tracking
- Queue Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Tasks
- Release Planning
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Requirements Management
- Resource Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Spreadsheet View
- Sprint Planning
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- To-Do List
- Trend Analysis
- Trend/Problem Indicators
- User Management
- Version Control
- Visual Analytics
- Visual Workflow Management
- Visualization
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
Total features 129
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Brainstorming
- Bug Tracking
- Business Plan Templates
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Content Library
- Content Management
- Crowdsourcing
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Integration
- Data Security
- Data Visualization
- Dependency Tracking
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For IT Project Management
- For Small Businesses
- Forms Management
- Full Text Search
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- Help Desk Management
- Idea Management
- Idea Ranking
- Ideation
- Inbox Management
- Innovation Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Tracking
- KPI Monitoring
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Marketing Calendar
- Milestone Tracking
- Mind Maps
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-board
- Multiple Projects
- Negative Feedback Management
- Notes Management
- Online Forums
- Percent-Complete Tracking
- Planning Tools
- Polls/Voting
- Portfolio Management
- Prioritization
- Proactive Chat
- Problem Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Tracking
- Queue Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Recurring Tasks
- Release Planning
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Requirements Management
- Resource Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Spreadsheet View
- Sprint Planning
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- To-Do List
- Trend Analysis
- Trend/Problem Indicators
- User Management
- Version Control
- Visual Analytics
- Visual Workflow Management
- Visualization
- Web-based Deployment
- Website Integration
- Widgets
- Workflow Management
Integrations
- Azure DevOps Server
- Confluence
- Fullstory
- Gainsight CS
- Gainsight Digital Hub
- Gainsight PX
- GitHub
- Gong.io
- Google Workspace
- Grain
- HubSpot CRM
- Intercom
- Jira
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- Pivotal Tracker
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Trello
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho Projects
- Azure DevOps Server
- Confluence
- Fullstory
- Gainsight CS
- Gainsight Digital Hub
- Gainsight PX
- GitHub
- Gong.io
- Google Workspace
- Grain
- HubSpot CRM
- Intercom
- Jira
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- Pivotal Tracker
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Trello
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho Projects