Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer support, save money and increase customer satisfaction. It provides Legendary support, Powerful search with NLS, Searchable attachments and LDAP.
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$149,00/month

  • One Time License
  • Subscription

Starting from

US$195,00/one-time

  • One Time License
  • Subscription

Overall rating

4,7 /5
(31)
Ease of Use
4,8/5
Features & Functionality
4,8/5
Customer Service
4,9/5
Value for Money
4,9/5

Overall rating

3,5 /5
(2)
Ease of Use
2/5
Features & Functionality
2/5
Customer Service
0/5
Value for Money
0/5

Total features 108

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 10

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Help Desk Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Forums
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Confluence
  • Facebook
  • Google Workspace
  • HubSpot CRM
  • Jira
  • Salesforce Platform
  • Slack
  • Twitter
  • WhatsApp
  • WordPress
  • Confluence
  • Facebook
  • Google Workspace
  • HubSpot CRM
  • Jira
  • Salesforce Platform
  • Slack
  • Twitter
  • WhatsApp
  • WordPress