Atera vs IT Glue

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(416)

Ease of Use

4.6/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.6/ 5

Overall rating

4.6 /5
(293)

Ease of Use

4.6/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.5/ 5

Total features 145

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • Calendar Management
  • Catalog Management
  • Change Management
  • Change Tracking
  • Chat/Messaging
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Downtime Tracking
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Encrypted Password Storage
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • For MSPs
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security Software
  • Network Wide Management
  • Offline Access
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virtual Assistant
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Management

Total features 90

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • Calendar Management
  • Catalog Management
  • Change Management
  • Change Tracking
  • Chat/Messaging
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Downtime Tracking
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Encrypted Password Storage
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • For MSPs
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security Software
  • Network Wide Management
  • Offline Access
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Virtual Assistant
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Management
  • Acronis Cyber Backup
  • Addigy
  • AnyDesk
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • Bitdefender GravityZone
  • BrightGauge
  • BullPhish ID
  • Chocolatey
  • Cisco Meraki
  • CloudRadial
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Duo Security
  • Emsisoft Business Security
  • GitHub
  • Google Calendar
  • Graphus
  • HaloPSA
  • IMS Compliance Manager
  • IRONSCALES
  • IT Glue
  • Jamf Pro
  • Kaseya BMS
  • Kaseya VSA
  • Keeper Security
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogMeIn Miradore
  • LogicMonitor
  • Lucidchart
  • Microsoft 365
  • Microsoft Intune
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • Ninite Pro
  • NinjaOne
  • Okta
  • Panorama9
  • Passly
  • Pulseway
  • QGuard
  • QuickBooks Desktop
  • QuickBooks Online
  • QuickPass Visitor Management
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • Slack
  • Spanning
  • Splashtop
  • Syncro
  • TeamViewer Remote
  • ThreatLocker
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • Watchman Monitoring
  • Webroot DNS Protection
  • Xero
  • Zapier
  • myITprocess
  • vCIOToolbox
  • Acronis Cyber Backup
  • Addigy
  • AnyDesk
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • Bitdefender GravityZone
  • BrightGauge
  • BullPhish ID
  • Chocolatey
  • Cisco Meraki
  • CloudRadial
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Duo Security
  • Emsisoft Business Security
  • GitHub
  • Google Calendar
  • Graphus
  • HaloPSA
  • IMS Compliance Manager
  • IRONSCALES
  • IT Glue
  • Jamf Pro
  • Kaseya BMS
  • Kaseya VSA
  • Keeper Security
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogMeIn Miradore
  • LogicMonitor
  • Lucidchart
  • Microsoft 365
  • Microsoft Intune
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • Ninite Pro
  • NinjaOne
  • Okta
  • Panorama9
  • Passly
  • Pulseway
  • QGuard
  • QuickBooks Desktop
  • QuickBooks Online
  • QuickPass Visitor Management
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • Slack
  • Spanning
  • Splashtop
  • Syncro
  • TeamViewer Remote
  • ThreatLocker
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • Watchman Monitoring
  • Webroot DNS Protection
  • Xero
  • Zapier
  • myITprocess
  • vCIOToolbox