Atera vs HaloITSM
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Overview
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$129.00/month
- Free Version
- Free Trial
- Subscription
Starting from
£45.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.6/ 5Ease of Use
4.6/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Features
Total features 144
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Benchmarking
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CPU Monitoring
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Disaster Recovery
- Document Management
- Document Storage
- Downtime Tracking
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Protection Software
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- Forms Management
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- OSHA Compliance
- On Call Scheduling
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Widgets
- Workflow Management
Total features 122
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Benchmarking
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CPU Monitoring
- Calendar Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Disaster Recovery
- Document Management
- Document Storage
- Downtime Tracking
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Protection Software
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- Forms Management
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- OSHA Compliance
- On Call Scheduling
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Widgets
- Workflow Management
Integrations
- 3CX
- Acronis Cyber Backup
- AlertOps
- AnyDesk
- Azure Active Directory
- BeyondTrust Remote Support
- Bitdefender GravityZone
- ChatGPT
- Chocolatey
- Cisco Jabber
- ConnectWise Cybersecurity Management
- Device42
- Domotz
- Duo Security
- Dynamics 365
- Emsisoft Business Security
- Google Calendar
- Google Workspace
- Help Desk Migration
- IRONSCALES
- IT Glue
- Jira
- Kaseya BMS
- Keeper Security
- Klips
- Lansweeper
- LogMeIn Miradore
- LogMeIn Rescue
- MSP Manager
- Meta for Business
- Microsoft Azure
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Ninite Pro
- Okta
- PRTG
- PagerDuty
- Qualys Cloud Platform
- QuickBooks Desktop
- QuickBooks Online
- RingCentral Contact Center
- Sage Accounting
- Salesforce Marketing Cloud
- ScalePad Lifecycle Manager
- Slack
- Splashtop
- TeamViewer Remote
- Twilio
- Twitter/X
- Webex Suite
- Webroot DNS Protection
- Workativ Assistant
- Xero
- Zapier
- 3CX
- Acronis Cyber Backup
- AlertOps
- AnyDesk
- Azure Active Directory
- BeyondTrust Remote Support
- Bitdefender GravityZone
- ChatGPT
- Chocolatey
- Cisco Jabber
- ConnectWise Cybersecurity Management
- Device42
- Domotz
- Duo Security
- Dynamics 365
- Emsisoft Business Security
- Google Calendar
- Google Workspace
- Help Desk Migration
- IRONSCALES
- IT Glue
- Jira
- Kaseya BMS
- Keeper Security
- Klips
- Lansweeper
- LogMeIn Miradore
- LogMeIn Rescue
- MSP Manager
- Meta for Business
- Microsoft Azure
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Ninite Pro
- Okta
- PRTG
- PagerDuty
- Qualys Cloud Platform
- QuickBooks Desktop
- QuickBooks Online
- RingCentral Contact Center
- Sage Accounting
- Salesforce Marketing Cloud
- ScalePad Lifecycle Manager
- Slack
- Splashtop
- TeamViewer Remote
- Twilio
- Twitter/X
- Webex Suite
- Webroot DNS Protection
- Workativ Assistant
- Xero
- Zapier
