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Atera vs IT Portal

Atera

4.6 (431)
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IT Portal

4.5 (22)
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Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Our document management solution will help your business organize all IT data and passwords in a secure and structured platform.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(431)

Ease of Use

4.6/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.6/ 5
Read all reviews

Overall rating

4.5 /5
(22)

Ease of Use

4.1/ 5

Features

4.1/ 5

Customer Service

4.5/ 5

Value for Money

4.3/ 5
Read all reviews

Total features 144

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMS Integration
  • CPU Monitoring
  • Calendar Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configuration Management
  • Content Management
  • Credential Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Downtime Tracking
  • Email Management
  • Email Monitoring
  • Email Templates
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • For MSPs
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Library
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security Software
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Management

Total features 34

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMS Integration
  • CPU Monitoring
  • Calendar Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configuration Management
  • Content Management
  • Credential Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Downtime Tracking
  • Email Management
  • Email Monitoring
  • Email Templates
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • For MSPs
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Image Library
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Security Software
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Assistant
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Management
  • Acronis Cyber Backup
  • AnyDesk
  • Atera
  • Auvik
  • BMS
  • Bitdefender GravityZone
  • Chocolatey
  • Domotz
  • Duo Security
  • Emsisoft Business Security
  • Gliffy
  • Google Calendar
  • IRONSCALES
  • IT Glue
  • Keeper Security
  • LogMeIn Miradore
  • Lucidchart
  • Microsoft SQL Server
  • Ninite Pro
  • Office 365 Document Management
  • Okta
  • PSA
  • Passportal
  • QuickBooks Desktop
  • QuickBooks Online
  • ScalePad Lifecycle Manager
  • Splashtop
  • TeamViewer Remote
  • Webroot DNS Protection
  • Xero
  • Zapier
  • Acronis Cyber Backup
  • AnyDesk
  • Atera
  • Auvik
  • BMS
  • Bitdefender GravityZone
  • Chocolatey
  • Domotz
  • Duo Security
  • Emsisoft Business Security
  • Gliffy
  • Google Calendar
  • IRONSCALES
  • IT Glue
  • Keeper Security
  • LogMeIn Miradore
  • Lucidchart
  • Microsoft SQL Server
  • Ninite Pro
  • Office 365 Document Management
  • Okta
  • PSA
  • Passportal
  • QuickBooks Desktop
  • QuickBooks Online
  • ScalePad Lifecycle Manager
  • Splashtop
  • TeamViewer Remote
  • Webroot DNS Protection
  • Xero
  • Zapier

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