Atera vs LogMeIn Resolve
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Overview
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$129.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$23.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.6/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.3/ 5Features
Total features 145
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- Calendar Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Document Management
- Document Storage
- Downtime Tracking
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Management
- Endpoint Protection Software
- Enrollments/Onboarding
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Software Management
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Wireless Internet Access Control
- Workflow Management
Total features 65
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billable Items Tracking
- Billing & Invoicing
- CPU Monitoring
- Calendar Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Configuration Management
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Deployment Management
- Device Auto Discovery
- Device Management
- Document Management
- Document Storage
- Downtime Tracking
- Email Management
- Email Monitoring
- Email Templates
- Endpoint Management
- Endpoint Protection Software
- Enrollments/Onboarding
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security Software
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Prioritization
- Problem Management
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Software Management
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- Troubleshooting
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Assistant
- Virtual Machine Monitoring
- Vulnerability Scanning
- Wireless Internet Access Control
- Workflow Management
Integrations
- Acronis Cyber Backup
- AnyDesk
- Bitdefender GravityZone
- Chocolatey
- ConnectWise PSA
- Domotz
- Duo Security
- Emsisoft Business Security
- Google Calendar
- IRONSCALES
- IT Glue
- Keeper Security
- LogMeIn Miradore
- Microsoft Teams
- Ninite Pro
- Okta
- QuickBooks Desktop
- QuickBooks Online
- ScalePad Lifecycle Manager
- ServiceNow IT Service Management
- Splashtop
- TeamViewer Remote
- Webroot DNS Protection
- Xero
- Zapier
- Zendesk Sunshine
- Acronis Cyber Backup
- AnyDesk
- Bitdefender GravityZone
- Chocolatey
- ConnectWise PSA
- Domotz
- Duo Security
- Emsisoft Business Security
- Google Calendar
- IRONSCALES
- IT Glue
- Keeper Security
- LogMeIn Miradore
- Microsoft Teams
- Ninite Pro
- Okta
- QuickBooks Desktop
- QuickBooks Online
- ScalePad Lifecycle Manager
- ServiceNow IT Service Management
- Splashtop
- TeamViewer Remote
- Webroot DNS Protection
- Xero
- Zapier
- Zendesk Sunshine