Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Conversica is a leading provider of Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
0/5

Overall rating

4,5 /5
(14)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 55

  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Appointment Scheduling
  • Auto-Responders
  • Batch Communications
  • CRM
  • Call Center Management
  • Callback Scheduling
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customizable Branding
  • Data Management
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • File Sharing
  • Forum / Discussion Board
  • Geotargeting
  • Help Desk Management
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Proactive Chat
  • Queue Management
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Access/Control
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • Screen Sharing
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Website Visitor Tracking
  • Workflow Management

Total features 36

  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Appointment Scheduling
  • Auto-Responders
  • Batch Communications
  • CRM
  • Call Center Management
  • Callback Scheduling
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customizable Branding
  • Data Management
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • File Sharing
  • Forum / Discussion Board
  • Geotargeting
  • Help Desk Management
  • Intent Recognition
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Proactive Chat
  • Queue Management
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Remote Access/Control
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • Screen Sharing
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Promotion
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Website Visitor Tracking
  • Workflow Management
  • 10to8
  • Aura Call Center Elite
  • Brandwatch
  • HubSpot CRM
  • Marketo Engage
  • Mediatoolkit
  • NICE inContact
  • Oracle Eloqua
  • Pardot
  • SAP HANA Cloud
  • 10to8
  • Aura Call Center Elite
  • Brandwatch
  • HubSpot CRM
  • Marketo Engage
  • Mediatoolkit
  • NICE inContact
  • Oracle Eloqua
  • Pardot
  • SAP HANA Cloud