Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$8,99/month

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,2 /5
(405)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4,1/5
Value for Money
4,2/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 228

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Built-In Database
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Click Tracking
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Device Targeting
  • Disaster Recovery
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Triggered Actions
  • Expiry Notifications
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice Management
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Local Caller ID
  • Location Tracking
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Network Monitoring
  • Newsletter Management
  • Notification Scheduling
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Outbound Call Center
  • PCI Compliance
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Pipeline Management
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Product Catalog
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Clock
  • Time Tracking
  • Time on Site Tracking
  • Timeline Management
  • Timesheet Management
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management

Total features 151

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Built-In Database
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Click Tracking
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Database Support
  • Device Targeting
  • Disaster Recovery
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Triggered Actions
  • Expiry Notifications
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Sales Teams/Organizations
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HTML5 Technology
  • Help Desk Management
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice Management
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Local Caller ID
  • Location Tracking
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Network Monitoring
  • Newsletter Management
  • Notification Scheduling
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Outbound Call Center
  • PCI Compliance
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Pipeline Management
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Product Catalog
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Clock
  • Time Tracking
  • Time on Site Tracking
  • Timeline Management
  • Timesheet Management
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Asterisk
  • AuguTech
  • Braintree
  • ClickDesk
  • Convoso
  • Data.com Contacts
  • Drupal
  • Facebook
  • FreshBooks
  • FullContact
  • Gmail
  • Google Docs
  • Google Workspace
  • Gravity Forms
  • Help Scout
  • HipChat
  • Insightly
  • Joomla
  • LeadPages
  • Less Annoying CRM
  • LinkedIn for Business
  • LiveHelpNow
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • SendGrid
  • Shopify
  • Stripe
  • SugarCRM
  • TeamSupport
  • Tidio
  • Twilio Voice
  • Twitter
  • Unbounce
  • UserVoice
  • Vtiger CRM
  • WebMerge
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Braintree
  • ClickDesk
  • Convoso
  • Data.com Contacts
  • Drupal
  • Facebook
  • FreshBooks
  • FullContact
  • Gmail
  • Google Docs
  • Google Workspace
  • Gravity Forms
  • Help Scout
  • HipChat
  • Insightly
  • Joomla
  • LeadPages
  • Less Annoying CRM
  • LinkedIn for Business
  • LiveHelpNow
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • SendGrid
  • Shopify
  • Stripe
  • SugarCRM
  • TeamSupport
  • Tidio
  • Twilio Voice
  • Twitter
  • Unbounce
  • UserVoice
  • Vtiger CRM
  • WebMerge
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate