Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$8,99/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,2 /5
(405)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4,1/5
Value for Money
4,2/5

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Total features 228

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automatic Call Distribution
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chatbot
  • Click Tracking
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Device Targeting
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Expiry Notifications
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Call Centers
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Influencer Tracking
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice Management
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Newsletter Management
  • No-Code
  • Notification Scheduling
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Outbound Call Center
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Management
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Tasks
  • Referral Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Timeline Management
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management

Total features 100

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audience Targeting
  • Auto-Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Routing
  • Automatic Call Distribution
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chatbot
  • Click Tracking
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Device Targeting
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Expiry Notifications
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Call Centers
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Influencer Tracking
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice Management
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Newsletter Management
  • No-Code
  • Notification Scheduling
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Outbound Call Center
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Management
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Tasks
  • Referral Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Timeline Management
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Box
  • Braintree
  • Bullhorn ATS & CRM
  • ClickDesk
  • Drupal
  • Facebook
  • FreshBooks
  • FullContact
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Gravity Forms
  • Help Scout
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • LeadPages
  • LinkedIn for Business
  • LiveHelpNow
  • Magento Commerce
  • Mailchimp Transactional Email
  • Microsoft Outlook
  • OneDrive
  • QuickBooks Online Advanced
  • SendGrid
  • ServiceNow
  • Shopify
  • Stripe
  • Tidio
  • Twilio Voice
  • Twitter
  • UKG Pro
  • Unbounce
  • UserVoice
  • WebMerge
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zenefits
  • Box
  • Braintree
  • Bullhorn ATS & CRM
  • ClickDesk
  • Drupal
  • Facebook
  • FreshBooks
  • FullContact
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Gravity Forms
  • Help Scout
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • LeadPages
  • LinkedIn for Business
  • LiveHelpNow
  • Magento Commerce
  • Mailchimp Transactional Email
  • Microsoft Outlook
  • OneDrive
  • QuickBooks Online Advanced
  • SendGrid
  • ServiceNow
  • Shopify
  • Stripe
  • Tidio
  • Twilio Voice
  • Twitter
  • UKG Pro
  • Unbounce
  • UserVoice
  • WebMerge
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Zapier
  • Zendesk
  • Zenefits