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eDesk vs Freshsales

eDesk

4.4 (72)
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Freshsales

4.5 (618)
Learn More
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$0.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(72)

Ease of Use

4.4/ 5

Features

4.2/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5
Read all reviews

Overall rating

4.5 /5
(618)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.4/ 5
Read all reviews

Total features 72

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multivariate Testing
  • Opportunity Management
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Prospecting Tools
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • SSL Security
  • Sales Activity Management
  • Sales Forecasting
  • Sales Order Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Workflow Management

Total features 135

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Multivariate Testing
  • Opportunity Management
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Prospecting Tools
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • SSL Security
  • Sales Activity Management
  • Sales Forecasting
  • Sales Order Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Workflow Management
  • Adobe Commerce
  • AfterShip
  • Aircall
  • Asana
  • BigCommerce
  • Brightpearl
  • Calendly
  • ChannelEngine
  • Docusign
  • Freshchat
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Workspace
  • HubSpot CRM
  • Instagram
  • Linnworks
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Mirakl
  • PandaDoc
  • PrestaShop
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Rithum
  • Segment
  • ShipStation
  • Shippingbo
  • Shopify
  • Slack
  • StoreFeeder
  • Trello
  • Twitter/X
  • Veeqo
  • Volo
  • WhatsApp
  • Wix
  • WooCommerce
  • Xero
  • Zapier
  • Adobe Commerce
  • AfterShip
  • Aircall
  • Asana
  • BigCommerce
  • Brightpearl
  • Calendly
  • ChannelEngine
  • Docusign
  • Freshchat
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Workspace
  • HubSpot CRM
  • Instagram
  • Linnworks
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Mirakl
  • PandaDoc
  • PrestaShop
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Rithum
  • Segment
  • ShipStation
  • Shippingbo
  • Shopify
  • Slack
  • StoreFeeder
  • Trello
  • Twitter/X
  • Veeqo
  • Volo
  • WhatsApp
  • Wix
  • WooCommerce
  • Xero
  • Zapier

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