eDesk vs CM.com Communications Platform
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Overview
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.
Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.00/month
- Free Version
- Free Trial
- Subscription
Starting from
R 0.01/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
5/ 5Value for Money
4.7/ 5Features
Total features 72
- 2-Way Messaging
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Behavioral Analytics
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Targeting
- Coupons
- Customer Accounts
- Customer Communication
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Integration
- Drip Campaigns
- Email Automation
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- GDPR Compliance
- Group Messaging
- Help Desk Management
- Human Handover
- Inbox Management
- Interaction Tracking
- Interactive Content
- Landing Pages/Web Forms
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Store
- Multi-User Collaboration
- One-to-One Messaging
- Online Voice Transmission
- Order Management
- Order Tracking
- Performance Metrics
- Personalization
- Polls/Voting
- Prioritization
- Product Recommendations
- Push Notifications
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Reviews Management
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Order Management
- Scheduled Messaging
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shipping Management
- Shortcodes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Templates
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Ticket Management
- Unified Communications
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Workflow Management
Total features 99
- 2-Way Messaging
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Behavioral Analytics
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Targeting
- Coupons
- Customer Accounts
- Customer Communication
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Integration
- Drip Campaigns
- Email Automation
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- GDPR Compliance
- Group Messaging
- Help Desk Management
- Human Handover
- Inbox Management
- Interaction Tracking
- Interactive Content
- Landing Pages/Web Forms
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Store
- Multi-User Collaboration
- One-to-One Messaging
- Online Voice Transmission
- Order Management
- Order Tracking
- Performance Metrics
- Personalization
- Polls/Voting
- Prioritization
- Product Recommendations
- Push Notifications
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Returns Management
- Reviews Management
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Order Management
- Scheduled Messaging
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shipping Management
- Shortcodes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Templates
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Ticket Management
- Unified Communications
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Workflow Management
Integrations
- APIANT
- Adobe Campaign
- Adobe Commerce
- AfterShip
- Aircall
- BigCommerce
- Brightpearl
- ChannelEngine
- Coosto
- Drupal Commerce
- Giosg
- Gmail
- HelloMyBot
- Linnworks
- Mendix
- Meta for Business
- Microsoft Outlook
- Mirakl
- Mysolution
- OpenCart
- OutSystems
- PrestaShop
- Rithum
- Salesforce Platform
- Selligent by Marigold
- ShipStation
- Shippingbo
- Shopify
- StoreFeeder
- Twitter/X
- Veeqo
- Volo
- Watermelon
- Wix
- WooCommerce
- WordPress
- Zapier
- APIANT
- Adobe Campaign
- Adobe Commerce
- AfterShip
- Aircall
- BigCommerce
- Brightpearl
- ChannelEngine
- Coosto
- Drupal Commerce
- Giosg
- Gmail
- HelloMyBot
- Linnworks
- Mendix
- Meta for Business
- Microsoft Outlook
- Mirakl
- Mysolution
- OpenCart
- OutSystems
- PrestaShop
- Rithum
- Salesforce Platform
- Selligent by Marigold
- ShipStation
- Shippingbo
- Shopify
- StoreFeeder
- Twitter/X
- Veeqo
- Volo
- Watermelon
- Wix
- WooCommerce
- WordPress
- Zapier
