eDesk vs Replyco
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Overview
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.
Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$0.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€9.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.7/ 5Features
Total features 72
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Accounts
- Customer Communication
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Store
- Multiple User Accounts
- Order Management
- Order Tracking
- Performance Management
- Performance Metrics
- Prioritization
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Returns Management
- Reviews Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Order Management
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Visual Analytics
- Workflow Management
Total features 56
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Accounts
- Customer Communication
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multi-Store
- Multiple User Accounts
- Order Management
- Order Tracking
- Performance Management
- Performance Metrics
- Prioritization
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Returns Management
- Reviews Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Order Management
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Virtual Assistant
- Visual Analytics
- Workflow Management
Integrations
- Adobe Commerce
- AfterShip
- Aircall
- BigCommerce
- Brightpearl
- ChannelEngine
- Gmail
- Katana
- Linnworks
- Magento Marketplace
- Meta for Business
- Microsoft Outlook
- Mirakl
- PrestaShop
- Rithum
- ShipStation
- Shippingbo
- Shopify
- StoreFeeder
- Telegram
- Twitter/X
- Veeqo
- Volo
- WISH
- Wix
- WooCommerce
- billbee
- Adobe Commerce
- AfterShip
- Aircall
- BigCommerce
- Brightpearl
- ChannelEngine
- Gmail
- Katana
- Linnworks
- Magento Marketplace
- Meta for Business
- Microsoft Outlook
- Mirakl
- PrestaShop
- Rithum
- ShipStation
- Shippingbo
- Shopify
- StoreFeeder
- Telegram
- Twitter/X
- Veeqo
- Volo
- WISH
- Wix
- WooCommerce
- billbee
