Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$0,00/year

  • Free
  • Subscription

Starting from

US$5,00/month

  • Free
  • Subscription

Overall rating

3,9 /5
(26)
Ease of Use
4,1/5
Features & Functionality
3,7/5
Customer Service
4/5
Value for Money
3,8/5

Overall rating

4,4 /5
(3 160)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,4/5

Total features 96

  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automatic Notifications
  • Availability Indicator
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Desktop Notifications
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Support
  • Multiple User Accounts
  • Offline Access
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Project Notes
  • Project Planning
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Tracking
  • Support Ticket Management
  • Tagging
  • Template Management
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • Widgets
  • Workflow Management

Total features 84

  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automatic Notifications
  • Availability Indicator
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Desktop Notifications
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multimedia Support
  • Multiple User Accounts
  • Offline Access
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Project Notes
  • Project Planning
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Spell Correction
  • Status Tracking
  • Support Ticket Management
  • Tagging
  • Template Management
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Usage Tracking
  • User Management
  • User Photos
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Agent.ai
  • AppFollow
  • Azendoo
  • Dropbox Business
  • Intercom
  • MailClark
  • Mailchimp
  • Microsoft 365
  • Orcanos ALM 2.0
  • PlayVox
  • Agent.ai
  • AppFollow
  • Azendoo
  • Dropbox Business
  • Intercom
  • MailClark
  • Mailchimp
  • Microsoft 365
  • Orcanos ALM 2.0
  • PlayVox