Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help support agents to be effortlessly more productive.
Inbenta's Customer Interaction Management Platform uses a patented Symbolic AI technology to automate customers inquiries in self-service and help...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

N/A

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

3,9 /5
(26)
Ease of Use
4,1/5
Features & Functionality
3,7/5
Customer Service
4/5
Value for Money
3,8/5

Overall rating

4,5 /5
(4)
Ease of Use
4,3/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 100

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Avatars
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Queue Management
  • Real Time Data
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 39

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Avatars
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Catalog
  • Queue Management
  • Real Time Data
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SEO Management
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Campaign Monitor
  • Constant Contact
  • Desk.com
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • NICE inContact
  • Campaign Monitor
  • Constant Contact
  • Desk.com
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • NICE inContact