Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI technology lets organizations build virtual assistants to automate operational workflows, respond to customer queries, and engage with the target audience.
Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

N/A

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

3,9 /5
(26)
Ease of Use
4,1/5
Features & Functionality
3,7/5
Customer Service
4/5
Value for Money
3,8/5

Overall rating

4,7 /5
(15)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,5/5
Value for Money
4,2/5

Total features 100

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Content Creation
  • Contextual Guidance
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process Control
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 65

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Content Creation
  • Contextual Guidance
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process Control
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Campaign Monitor
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Chat
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • QuickBooks Online Advanced
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce Sales Cloud
  • Slack
  • Telegram
  • Twitter
  • WhatsApp
  • Zendesk
  • Campaign Monitor
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Chat
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • QuickBooks Online Advanced
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce Sales Cloud
  • Slack
  • Telegram
  • Twitter
  • WhatsApp
  • Zendesk