Helpshift

Digital customer service platform and ticketing system
(26 reviews)
Learn More

TeamViewer

Remote support, remote access & online meetings software
(7010 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$0,00/year
US$49,00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

@mentions @mentions
@mentions
API API
API
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Auto-Responders Auto-Responders
Auto-Responders
Automated Scheduling Automated Scheduling
Automated Scheduling
Automatic Notifications Automatic Notifications
Automatic Notifications
Business Intelligence Business Intelligence
Business Intelligence
CRM Integration CRM Integration
CRM Integration
Calendar Management Calendar Management
Calendar Management
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Campaign Analysis Campaign Analysis
Campaign Analysis
Campaign Management Campaign Management
Campaign Management
Case Management Case Management
Case Management
Chat Chat
Chat
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Commenting Commenting
Commenting
Contact Management Contact Management
Contact Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Accounts Customer Accounts
Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Segmentation Customer Segmentation
Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Visualization Data Visualization
Data Visualization
Desktop Notifications Desktop Notifications
Desktop Notifications
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
File Transfer File Transfer
File Transfer
Full Text Search Full Text Search
Full Text Search
Gamification Gamification
Gamification
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
Inbox Management Inbox Management
Inbox Management
Instant Messaging Instant Messaging
Instant Messaging
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Meeting Management Meeting Management
Meeting Management
Mobile Integration Mobile Integration
Mobile Integration
Monitoring Monitoring
Monitoring
Multi-Campaign Multi-Campaign
Multi-Campaign
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Distribution
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Language Multi-Language
Multi-Language
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Offline Access Offline Access
Offline Access
Performance Reports Performance Reports
Performance Reports
Personalized Profiles Personalized Profiles
Personalized Profiles
Policy Management Policy Management
Policy Management
Prioritizing Prioritizing
Prioritizing
Real Time Data Real Time Data
Real Time Data
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Updates Real Time Updates
Real Time Updates
Remote Access Remote Access
Remote Access
Remote Control Remote Control
Remote Control
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Sentiment Analysis Sentiment Analysis
Sentiment Analysis
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Software Development Kit Software Development Kit
Software Development Kit
Status Tracking Status Tracking
Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Timer Timer
Timer
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
User Management User Management
User Management
Video Conferencing Video Conferencing
Video Conferencing
Video Management Video Management
Video Management
Visual Analytics Visual Analytics
Visual Analytics
Whiteboard Whiteboard
Whiteboard
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Agent.ai Agent.ai
Agent.ai
Alloy Navigator Alloy Navigator
Alloy Navigator
AppFollow AppFollow
AppFollow
Bitium Bitium
Bitium
Dropbox Business Dropbox Business
Dropbox Business
Freshservice Freshservice
Freshservice
LiveChat LiveChat
LiveChat
Mailchimp Mailchimp
Mailchimp
NinjaRMM NinjaRMM
NinjaRMM
PlayVox PlayVox
PlayVox
Remote Desktop Manager Remote Desktop Manager
Remote Desktop Manager
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Salesforce Service Cloud
SysAid SysAid
SysAid
TOPdesk TOPdesk
TOPdesk
Twitter Twitter
Twitter
YOUZER YOUZER
YOUZER
Zendesk Zendesk
Zendesk