Front vs HubSpot CRM

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(269)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5

Overall rating

4.5 /5
(4,310)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.3/ 5

Total features 195

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Visualization
  • Deadline Management
  • Deal Management
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Engagement Tracking
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Financial Institutions
  • For Healthcare
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Opportunity Management
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Prospecting Tools
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Read Receipts
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Web Forms
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 87

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Visualization
  • Deadline Management
  • Deal Management
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Engagement Tracking
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Financial Institutions
  • For Healthcare
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Opportunity Management
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Prospecting Tools
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Read Receipts
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Voice Mail
  • Web Forms
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • 123FormBuilder
  • AWeber
  • Accelo
  • Act!
  • ActiveCampaign
  • ActiveDEMAND
  • AdRoll
  • Aide
  • Aircall
  • AllClients
  • AnyMeeting
  • Ariglad
  • Asana
  • AskNicely
  • Atomic AI
  • Attribution
  • Azuqua
  • Batchbook
  • Bedrock Data
  • Benchmark Email
  • Bidsketch
  • BigContacts
  • Bitrix24
  • Boost.space
  • Brevo
  • BrightInfo
  • Brightcove
  • Bugpilot
  • Calendly
  • CallHippo
  • CallRail
  • Campaign Monitor by Marigold
  • Capsule
  • Caravel
  • Census
  • Ceros
  • ChargeDesk
  • Chargebee
  • ChartMogul
  • Chatdesk Teams
  • Chatra
  • ClearVoice
  • Clearbit
  • ClickUp
  • ClientPoint
  • Clio
  • CloudTalk
  • CompanyHub
  • ConnectWise PSA
  • Constant Contact
  • Contactually
  • Copper
  • Creatio CRM
  • Cyfe
  • Dasheroo
  • DataGrail
  • DataHero
  • Databox
  • Datanyze
  • Delighted
  • Dialpad
  • Dialpad AI Meetings
  • Direct Mail
  • Doorbell.io
  • Dotdigital
  • Drift
  • Drip
  • Dropbox Business
  • Dropbox DocSend
  • Dropbox Sign
  • Dynamics 365
  • EASE
  • EZ Texting
  • Efficy CRM
  • Emma by Marigold
  • Eventbrite
  • Fivetran
  • FormCrafts
  • Formstack Forms
  • Forumbee
  • FreshBooks
  • Freshsales
  • Front
  • FullContact
  • Gainsight CS
  • GetResponse
  • Getsitecontrol
  • GitHub
  • Gmail
  • GoTo Webinar
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gravity Forms
  • Groove
  • Grow
  • Guru
  • Help Desk Migration
  • Help Scout
  • HelpCenter.io
  • HelpDocs
  • Highrise
  • Hotjar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Ignition
  • Infer
  • Influx
  • Insightly
  • Instabug
  • Instagram
  • Instapage
  • Intercom
  • Invoca
  • Jira
  • Join.Me
  • Jotform
  • JustCall
  • Justuno
  • Keap
  • Kissmetrics
  • Kixie PowerCall
  • Klips
  • Kommo
  • Kustomer
  • LeadDyno
  • LeadGnome
  • LeadMaster
  • LeadsBridge
  • Less Annoying CRM
  • Levity
  • Linear
  • LinkedIn for Business
  • LiveChat
  • LiveHelpNow
  • Livespace
  • Lokalise
  • Lucky Orange
  • MaestroQA
  • MailUp
  • Mailchimp
  • MailerLite
  • Make
  • Marketo Engage
  • Membrain
  • Merge
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Miuros
  • MoData Suite
  • Mojo Helpdesk
  • Moveo.AI
  • Myphoner
  • Next Matter
  • Nicereply
  • Nimble
  • Nutshell
  • Olark
  • OnceHub
  • OnePageCRM
  • Operations Hub
  • Ortto
  • Outreach
  • PagerDuty
  • PandaDoc
  • Parabola
  • Paycove
  • PersistIQ
  • PhoneWagon
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Podio
  • Postscript
  • PowToon
  • Privy
  • Proposify
  • Pure Chat
  • QuickBooks Online Advanced
  • Qwilr
  • Recurly
  • Referral Rock
  • Retool
  • Ringover
  • Robly
  • SalesSeek
  • Salesflare
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesmate
  • Semrush
  • SendGrid
  • ServiceM8
  • Shipamax
  • Shopify
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Stitch
  • Stitch Labs
  • Stonly
  • Stripe
  • SugarCRM
  • Surfboard
  • SurveyMonkey
  • SwiftCX
  • Syncly
  • Taboola
  • Talkdesk
  • Teamgate
  • Teamleader
  • Teamwork Desk
  • Teamwork.com
  • Telegram
  • TheLoops
  • Todoist
  • Toky
  • TractionNext
  • Trello
  • Twilio
  • Twitter/X
  • Typeform
  • Uberflip
  • Unbounce
  • Upscope
  • Vidyard
  • Viewbix
  • Vtiger CRM
  • Vyte
  • Wave
  • WhatsApp
  • Wishpond
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workbooks
  • WorkflowMax
  • Workplace from Meta
  • Wufoo
  • Xero
  • Yoom
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho Analytics
  • Zoho Books
  • Zoho CRM
  • Zoho CRM Plus
  • Zoho Invoice
  • Zonka Feedback
  • Zoom Workplace
  • Zoomph
  • dotloop
  • monday.com
  • noCRM.io
  • unitQ
  • weclapp
  • 123FormBuilder
  • AWeber
  • Accelo
  • Act!
  • ActiveCampaign
  • ActiveDEMAND
  • AdRoll
  • Aide
  • Aircall
  • AllClients
  • AnyMeeting
  • Ariglad
  • Asana
  • AskNicely
  • Atomic AI
  • Attribution
  • Azuqua
  • Batchbook
  • Bedrock Data
  • Benchmark Email
  • Bidsketch
  • BigContacts
  • Bitrix24
  • Boost.space
  • Brevo
  • BrightInfo
  • Brightcove
  • Bugpilot
  • Calendly
  • CallHippo
  • CallRail
  • Campaign Monitor by Marigold
  • Capsule
  • Caravel
  • Census
  • Ceros
  • ChargeDesk
  • Chargebee
  • ChartMogul
  • Chatdesk Teams
  • Chatra
  • ClearVoice
  • Clearbit
  • ClickUp
  • ClientPoint
  • Clio
  • CloudTalk
  • CompanyHub
  • ConnectWise PSA
  • Constant Contact
  • Contactually
  • Copper
  • Creatio CRM
  • Cyfe
  • Dasheroo
  • DataGrail
  • DataHero
  • Databox
  • Datanyze
  • Delighted
  • Dialpad
  • Dialpad AI Meetings
  • Direct Mail
  • Doorbell.io
  • Dotdigital
  • Drift
  • Drip
  • Dropbox Business
  • Dropbox DocSend
  • Dropbox Sign
  • Dynamics 365
  • EASE
  • EZ Texting
  • Efficy CRM
  • Emma by Marigold
  • Eventbrite
  • Fivetran
  • FormCrafts
  • Formstack Forms
  • Forumbee
  • FreshBooks
  • Freshsales
  • Front
  • FullContact
  • Gainsight CS
  • GetResponse
  • Getsitecontrol
  • GitHub
  • Gmail
  • GoTo Webinar
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gravity Forms
  • Groove
  • Grow
  • Guru
  • Help Desk Migration
  • Help Scout
  • HelpCenter.io
  • HelpDocs
  • Highrise
  • Hotjar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Ignition
  • Infer
  • Influx
  • Insightly
  • Instabug
  • Instagram
  • Instapage
  • Intercom
  • Invoca
  • Jira
  • Join.Me
  • Jotform
  • JustCall
  • Justuno
  • Keap
  • Kissmetrics
  • Kixie PowerCall
  • Klips
  • Kommo
  • Kustomer
  • LeadDyno
  • LeadGnome
  • LeadMaster
  • LeadsBridge
  • Less Annoying CRM
  • Levity
  • Linear
  • LinkedIn for Business
  • LiveChat
  • LiveHelpNow
  • Livespace
  • Lokalise
  • Lucky Orange
  • MaestroQA
  • MailUp
  • Mailchimp
  • MailerLite
  • Make
  • Marketo Engage
  • Membrain
  • Merge
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Miuros
  • MoData Suite
  • Mojo Helpdesk
  • Moveo.AI
  • Myphoner
  • Next Matter
  • Nicereply
  • Nimble
  • Nutshell
  • Olark
  • OnceHub
  • OnePageCRM
  • Operations Hub
  • Ortto
  • Outreach
  • PagerDuty
  • PandaDoc
  • Parabola
  • Paycove
  • PersistIQ
  • PhoneWagon
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Podio
  • Postscript
  • PowToon
  • Privy
  • Proposify
  • Pure Chat
  • QuickBooks Online Advanced
  • Qwilr
  • Recurly
  • Referral Rock
  • Retool
  • Ringover
  • Robly
  • SalesSeek
  • Salesflare
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesmate
  • Semrush
  • SendGrid
  • ServiceM8
  • Shipamax
  • Shopify
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Stitch
  • Stitch Labs
  • Stonly
  • Stripe
  • SugarCRM
  • Surfboard
  • SurveyMonkey
  • SwiftCX
  • Syncly
  • Taboola
  • Talkdesk
  • Teamgate
  • Teamleader
  • Teamwork Desk
  • Teamwork.com
  • Telegram
  • TheLoops
  • Todoist
  • Toky
  • TractionNext
  • Trello
  • Twilio
  • Twitter/X
  • Typeform
  • Uberflip
  • Unbounce
  • Upscope
  • Vidyard
  • Viewbix
  • Vtiger CRM
  • Vyte
  • Wave
  • WhatsApp
  • Wishpond
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workbooks
  • WorkflowMax
  • Workplace from Meta
  • Wufoo
  • Xero
  • Yoom
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho Analytics
  • Zoho Books
  • Zoho CRM
  • Zoho CRM Plus
  • Zoho Invoice
  • Zonka Feedback
  • Zoom Workplace
  • Zoomph
  • dotloop
  • monday.com
  • noCRM.io
  • unitQ
  • weclapp