Front vs Kustomer
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Overview
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$89.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.4/ 5Features
Total features 195
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Query Suggestions
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Returns Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Version Control
- Video Chat
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- Voice Mail
- Website Integration
- Whitelisting/Blacklisting
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 98
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Query Suggestions
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Returns Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Version Control
- Video Chat
- Video Conferencing
- Virtual Assistant
- Visual Analytics
- Voice Mail
- Website Integration
- Whitelisting/Blacklisting
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- 8x8 Contact Center
- Acuity Scheduling
- Ada
- Adobe Commerce
- Aide
- Aircall
- Amazon Redshift
- Ariglad
- Asana
- AskNicely
- Assembled
- BigCommerce
- Bird
- Boost.space
- Bugpilot
- Calabrio ONE
- Calendly
- CallHippo
- Caravel
- Census
- ChargeDesk
- Chatdesk Teams
- Chatra
- Clearbit
- ClickUp
- CloudTalk
- Customer Thermometer
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Doorbell.io
- Drift
- Dropbox Business
- Dynamics 365
- EvaluAgent
- Five9
- Fivetran
- FormCrafts
- Forumbee
- FullContact
- Fullstory
- Gainsight CS
- Genesys Cloud CX
- GitHub
- Gmail
- Gong.io
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Instabug
- Intercom
- JIRA Service Management
- Jira
- JustCall
- Klaviyo
- Levity
- Linear
- Lokalise
- Looker
- LoyaltyLion
- MaestroQA
- Make
- Medallia Agent Connect
- Merge
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Miuros
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Operations Hub
- Outreach
- PagerDuty
- Parabola
- Pipedrive
- Playvox
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Segment
- Shelf
- Shipamax
- Shopify
- Skyvia
- Slack
- Snowflake
- Solidus Smart
- Spree
- Stitch
- Stonly
- SupportSync
- Surfboard
- SurveyMonkey
- Swell
- SwiftCX
- Syncly
- Talkdesk
- Telegram
- TheLoops
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- UJET
- Unbabel
- Upscope
- Vyte
- Yoom
- Yotpo
- Zapier
- Zendesk QA
- Zendesk Sell
- Zingtree
- Zipwhip
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday.com
- unitQ
- 8x8 Contact Center
- Acuity Scheduling
- Ada
- Adobe Commerce
- Aide
- Aircall
- Amazon Redshift
- Ariglad
- Asana
- AskNicely
- Assembled
- BigCommerce
- Bird
- Boost.space
- Bugpilot
- Calabrio ONE
- Calendly
- CallHippo
- Caravel
- Census
- ChargeDesk
- Chatdesk Teams
- Chatra
- Clearbit
- ClickUp
- CloudTalk
- Customer Thermometer
- DataGrail
- Delighted
- Dialpad
- Dialpad AI Meetings
- Doorbell.io
- Drift
- Dropbox Business
- Dynamics 365
- EvaluAgent
- Five9
- Fivetran
- FormCrafts
- Forumbee
- FullContact
- Fullstory
- Gainsight CS
- Genesys Cloud CX
- GitHub
- Gmail
- Gong.io
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Instabug
- Intercom
- JIRA Service Management
- Jira
- JustCall
- Klaviyo
- Levity
- Linear
- Lokalise
- Looker
- LoyaltyLion
- MaestroQA
- Make
- Medallia Agent Connect
- Merge
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Miuros
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Operations Hub
- Outreach
- PagerDuty
- Parabola
- Pipedrive
- Playvox
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Segment
- Shelf
- Shipamax
- Shopify
- Skyvia
- Slack
- Snowflake
- Solidus Smart
- Spree
- Stitch
- Stonly
- SupportSync
- Surfboard
- SurveyMonkey
- Swell
- SwiftCX
- Syncly
- Talkdesk
- Telegram
- TheLoops
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- UJET
- Unbabel
- Upscope
- Vyte
- Yoom
- Yotpo
- Zapier
- Zendesk QA
- Zendesk Sell
- Zingtree
- Zipwhip
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday.com
- unitQ