Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25,000.00/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(269)

Ease of Use

4.5/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5

Overall rating

4.5 /5
(14)

Ease of Use

4.3/ 5

Features

4.1/ 5

Customer Service

4.6/ 5

Value for Money

4.2/ 5

Total features 195

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attended Automation
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Storage Management
  • Data Visualization
  • Deadline Management
  • Deal Management
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Engagement Tracking
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For Startups
  • For eCommerce
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mailing List Management
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Prospecting Tools
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Read Receipts
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Unattended Automation
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 99

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attended Automation
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Batch Communications
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Recovery
  • Data Storage Management
  • Data Visualization
  • Deadline Management
  • Deal Management
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Engagement Tracking
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For Startups
  • For eCommerce
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mailing List Management
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notes Management
  • On-Demand Communications
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Prospecting Tools
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Read Receipts
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Unattended Automation
  • Usage Tracking/Analytics
  • Version Control
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Aide
  • Aircall
  • Ariglad
  • Asana
  • AskNicely
  • Boost.space
  • Box
  • Bugpilot
  • Bullhorn ATS & CRM
  • CallHippo
  • Caravel
  • Census
  • ChargeDesk
  • Chatdesk Teams
  • Chatra
  • Clearbit
  • ClickUp
  • CloudTalk
  • ConvertKit
  • Cornerstone
  • DataGrail
  • Delighted
  • Dialpad
  • Dialpad AI Meetings
  • Doorbell.io
  • Drift
  • Dropbox Business
  • Dynamics 365
  • Encompass
  • Fivetran
  • FormCrafts
  • Forumbee
  • Freshdesk
  • FullContact
  • Gainsight CS
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Guru
  • Help Desk Migration
  • HelpCenter.io
  • HelpDocs
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Influx
  • Insperity OrgPlus
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • JustCall
  • Levity
  • Linear
  • Lokalise
  • MaestroQA
  • Make
  • Marketo Sales Connect
  • Merge
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Miuros
  • Moveo.AI
  • Next Matter
  • Nicereply
  • Olark
  • OneDrive
  • Outreach
  • PagerDuty
  • Parabola
  • Paylocity
  • Pipedrive
  • Postscript
  • Procore
  • Retool
  • Ringover
  • Salesforce Sales Cloud
  • ServiceNow
  • Shipamax
  • Shopify
  • Skyvia
  • Slack
  • Stitch
  • Stonly
  • Surefire CRM
  • Surfboard
  • SwiftCX
  • Syncly
  • Talkdesk
  • Telegram
  • TheLoops
  • Todoist
  • Toky
  • Trello
  • TriNet Zenefits
  • Twilio
  • Twitter/X
  • UKG Pro
  • Unanet CRM by Cosential
  • Upscope
  • Vyte
  • WhatsApp
  • Yoom
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus
  • Zonka Feedback
  • Zoom Workplace
  • ZoomInfo Sales
  • monday.com
  • unitQ
  • Aide
  • Aircall
  • Ariglad
  • Asana
  • AskNicely
  • Boost.space
  • Box
  • Bugpilot
  • Bullhorn ATS & CRM
  • CallHippo
  • Caravel
  • Census
  • ChargeDesk
  • Chatdesk Teams
  • Chatra
  • Clearbit
  • ClickUp
  • CloudTalk
  • ConvertKit
  • Cornerstone
  • DataGrail
  • Delighted
  • Dialpad
  • Dialpad AI Meetings
  • Doorbell.io
  • Drift
  • Dropbox Business
  • Dynamics 365
  • Encompass
  • Fivetran
  • FormCrafts
  • Forumbee
  • Freshdesk
  • FullContact
  • Gainsight CS
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Guru
  • Help Desk Migration
  • HelpCenter.io
  • HelpDocs
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Influx
  • Insperity OrgPlus
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • JustCall
  • Levity
  • Linear
  • Lokalise
  • MaestroQA
  • Make
  • Marketo Sales Connect
  • Merge
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Miuros
  • Moveo.AI
  • Next Matter
  • Nicereply
  • Olark
  • OneDrive
  • Outreach
  • PagerDuty
  • Parabola
  • Paylocity
  • Pipedrive
  • Postscript
  • Procore
  • Retool
  • Ringover
  • Salesforce Sales Cloud
  • ServiceNow
  • Shipamax
  • Shopify
  • Skyvia
  • Slack
  • Stitch
  • Stonly
  • Surefire CRM
  • Surfboard
  • SwiftCX
  • Syncly
  • Talkdesk
  • Telegram
  • TheLoops
  • Todoist
  • Toky
  • Trello
  • TriNet Zenefits
  • Twilio
  • Twitter/X
  • UKG Pro
  • Unanet CRM by Cosential
  • Upscope
  • Vyte
  • WhatsApp
  • Yoom
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus
  • Zonka Feedback
  • Zoom Workplace
  • ZoomInfo Sales
  • monday.com
  • unitQ