Microsoft Azure vs Call Center Studio

Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the cloud. It offers businesses with built-in migration tools, which enables administrators to migrate remote desktop services (RDS) and Windows server desktops to various devices.
Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the cloud. It offers businesses...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,6 /5
(1 782)

Ease of Use

4,1/5

Features

4,6/5

Customer Service

4,3/5

Value for Money

4,2/5

Overall rating

4,5 /5
(48)

Ease of Use

4,7/5

Features

4,5/5

Customer Service

4,8/5

Value for Money

4,7/5

Total features 73

  • API
  • API Design
  • API Lifecycle Management
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Application Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • BYOL Management
  • Backup and Recovery
  • Batch Processing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Change Management
  • Chat/Messaging
  • Cloud Computing
  • Collaboration Tools
  • Compatibility Testing
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • DaaS
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Replication
  • Data Security
  • Data Visualization
  • Debugging
  • Deployment Management
  • Desktop Virtualization
  • Desktop/Application Virtualization
  • Developer Portal
  • Document Storage
  • Email Management
  • Employee Coaching Tools
  • Employee Scheduling
  • Event Triggered Actions
  • FTC Compliance
  • File Transfer
  • Filtering
  • For Call Centers
  • Graphical User Interface
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Issue Tracking
  • KPI Monitoring
  • Labor Forecasting
  • List Management
  • Live Chat
  • Load Balancing Tools
  • Log Access
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Factor Authentication
  • Multiple Scoring Models
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • No-Code
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone Key Input
  • Policy Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Testing Management
  • Text to Speech
  • Third Party Integrations
  • Threat Protection
  • Ticket Management
  • Traffic Control
  • Unified Communications
  • User Management
  • User Provisioning
  • VDI
  • Version Control
  • Virtual Assistant
  • Virtual Machine Encryption
  • Virtual Machine Migration
  • Virtual Machine Monitoring
  • Virtual Server
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web App Development
  • Workflow Configuration
  • Workflow Management

Total features 124

  • API
  • API Design
  • API Lifecycle Management
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Application Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • BYOL Management
  • Backup and Recovery
  • Batch Processing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Change Management
  • Chat/Messaging
  • Cloud Computing
  • Collaboration Tools
  • Compatibility Testing
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • DaaS
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Replication
  • Data Security
  • Data Visualization
  • Debugging
  • Deployment Management
  • Desktop Virtualization
  • Desktop/Application Virtualization
  • Developer Portal
  • Document Storage
  • Email Management
  • Employee Coaching Tools
  • Employee Scheduling
  • Event Triggered Actions
  • FTC Compliance
  • File Transfer
  • Filtering
  • For Call Centers
  • Graphical User Interface
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Issue Tracking
  • KPI Monitoring
  • Labor Forecasting
  • List Management
  • Live Chat
  • Load Balancing Tools
  • Log Access
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Factor Authentication
  • Multiple Scoring Models
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • No-Code
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Phone Key Input
  • Policy Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Source Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Testing Management
  • Text to Speech
  • Third Party Integrations
  • Threat Protection
  • Ticket Management
  • Traffic Control
  • Unified Communications
  • User Management
  • User Provisioning
  • VDI
  • Version Control
  • Virtual Assistant
  • Virtual Machine Encryption
  • Virtual Machine Migration
  • Virtual Machine Monitoring
  • Virtual Server
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web App Development
  • Workflow Configuration
  • Workflow Management
  • Avaya Cloud Office
  • Citrix Workspace
  • Dialogflow
  • Google Data Studio
  • HubSpot CRM
  • Meta for Business
  • Microsoft Dynamics CRM - dupe
  • Nerdio
  • Pipedrive
  • Retrace by Netreo
  • SAPDS
  • Salesforce Platform
  • Telegram
  • VMWare Practice Lab
  • WhatsApp
  • Zendesk Explore
  • Zendesk Suite
  • Zoho CRM
  • Avaya Cloud Office
  • Citrix Workspace
  • Dialogflow
  • Google Data Studio
  • HubSpot CRM
  • Meta for Business
  • Microsoft Dynamics CRM - dupe
  • Nerdio
  • Pipedrive
  • Retrace by Netreo
  • SAPDS
  • Salesforce Platform
  • Telegram
  • VMWare Practice Lab
  • WhatsApp
  • Zendesk Explore
  • Zendesk Suite
  • Zoho CRM