Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application
Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$10,00/month

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,7 /5
(7)
Ease of Use
4,7/5
Features & Functionality
3,8/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 101

  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Fault Management
  • Feedback Management
  • Forum / Discussion Board
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Preview Functionality
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management

Total features 54

  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Appointment Management
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Fault Management
  • Feedback Management
  • Forum / Discussion Board
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Scripts
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Polls/Voting
  • Preview Functionality
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Email Validation
  • Facebook
  • Google Analytics
  • WordPress
  • Email Validation
  • Facebook
  • Google Analytics
  • WordPress