Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application
Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer support, save money and increase customer satisfaction. It provides Legendary support, Powerful search with NLS, Searchable attachments and LDAP.
With WSS Knowledge Base businesses can add powerful, searchable knowledge base to their website. It has features that help reduce in-bound customer...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$10,00/month

  • Free
  • One Time License
  • Subscription

Starting from

US$195,00/one-time

  • Free
  • One Time License
  • Subscription

Overall rating

4,7 /5
(7)
Ease of Use
4,7/5
Features & Functionality
3,8/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

3,5 /5
(2)
Ease of Use
2/5
Features & Functionality
2/5
Customer Service
0/5
Value for Money
0/5

Total features 101

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forum / Discussion Board
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Polls/Voting
  • Preview Functionality
  • Prioritization
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management

Total features 10

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • Forum / Discussion Board
  • Full Text Search
  • HIPAA Compliant
  • IT Asset Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Forums
  • Performance Metrics
  • Polls/Voting
  • Preview Functionality
  • Prioritization
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Management
  • Email Validation
  • Facebook
  • Google Analytics
  • WordPress
  • Email Validation
  • Facebook
  • Google Analytics
  • WordPress