ConnectWise ScreenConnect vs IT Glue
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Overview
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$36.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.6/ 5Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.5/ 5Features
Total features 57
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Backup and Recovery
- Catalog Management
- Change Tracking
- Chat/Messaging
- Checklists
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Email Management
- Email Reminders
- Encrypted Password Storage
- Event Logs
- File Management
- File Sharing
- File Transfer
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Offline Access
- Password Management
- Performance Metrics
- Policy Management
- Presentation Streaming
- Process/Workflow Automation
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Recording
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Workflow Management
Total features 90
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Attendee Management
- Audit Management
- Audit Trail
- Backup and Recovery
- Catalog Management
- Change Tracking
- Chat/Messaging
- Checklists
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Email Management
- Email Reminders
- Encrypted Password Storage
- Event Logs
- File Management
- File Sharing
- File Transfer
- For the IT sector
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Inventory Management
- Inventory Tracking
- Issue Management
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Offline Access
- Password Management
- Performance Metrics
- Policy Management
- Presentation Streaming
- Process/Workflow Automation
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Recording
- Relationship Mapping
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Templates
- Text Editing
- Third-Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Workflow Management
Integrations
- Acronis Cyber Backup
- Addigy
- Atera
- Autotask PSA
- Auvik
- Azure Active Directory
- BVoIP
- Backupify
- Barracuda RMM
- BrightGauge
- BullPhish ID
- Cisco Meraki
- CloudRadial
- ComplianceManager
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- Continuum PPM
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- Freshdesk
- GitHub
- Graphus
- HaloPSA
- IMS Compliance Manager
- Jamf Pro
- Kaseya BMS
- Kaseya VSA
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Microsoft 365
- Microsoft Intune
- Microsoft Outlook
- N-Able Projects Portal
- N-central
- N-sight
- Narmada
- NinjaOne
- Panorama9
- Passly
- Passportal
- Pulseway
- QGuard
- QuickPass Visitor Management
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ServiceNow
- Slack
- SmileBack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Vorex
- Watchman Monitoring
- Zapier
- Zendesk Suite
- myITprocess
- vCIOToolbox
- Acronis Cyber Backup
- Addigy
- Atera
- Autotask PSA
- Auvik
- Azure Active Directory
- BVoIP
- Backupify
- Barracuda RMM
- BrightGauge
- BullPhish ID
- Cisco Meraki
- CloudRadial
- ComplianceManager
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- ConnectWise RMM
- Continuum PPM
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Domotz
- Freshdesk
- GitHub
- Graphus
- HaloPSA
- IMS Compliance Manager
- Jamf Pro
- Kaseya BMS
- Kaseya VSA
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Microsoft 365
- Microsoft Intune
- Microsoft Outlook
- N-Able Projects Portal
- N-central
- N-sight
- Narmada
- NinjaOne
- Panorama9
- Passly
- Passportal
- Pulseway
- QGuard
- QuickPass Visitor Management
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ServiceNow
- Slack
- SmileBack
- Spanning
- Syncro
- ThreatLocker
- Unitrends Backup
- Unitrends MSP
- Vorex
- Watchman Monitoring
- Zapier
- Zendesk Suite
- myITprocess
- vCIOToolbox