ConnectWise ScreenConnect vs ISL Light

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to provide fast technical support to users. Access attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device.
ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$34,90/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,7 /5
(1 896)

Ease of Use

4,6/5

Features

4,5/5

Customer Service

4,4/5

Value for Money

4,6/5

Overall rating

4,7 /5
(705)

Ease of Use

4,7/5

Features

4,6/5

Customer Service

4,7/5

Value for Money

4,5/5

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Attendee Management
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop Virtualization
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Reporting
  • Interaction Tracking
  • License Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Projections
  • Queue Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support Software
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management

Total features 69

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Attendee Management
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop Virtualization
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions/Forums
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Reporting
  • Interaction Tracking
  • License Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Projections
  • Queue Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support Software
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Workflow Management
  • Acronis Cyber Backup
  • Autotask PSA
  • Avast Ultimate Business Security
  • Bitrix24
  • ConnectWise Automate
  • ConnectWise PSA
  • Freshdesk
  • Freshservice
  • Microsoft Outlook
  • Passportal
  • Zendesk Suite
  • Acronis Cyber Backup
  • Autotask PSA
  • Avast Ultimate Business Security
  • Bitrix24
  • ConnectWise Automate
  • ConnectWise PSA
  • Freshdesk
  • Freshservice
  • Microsoft Outlook
  • Passportal
  • Zendesk Suite