ConnectWise ScreenConnect vs Blackpoint MDR
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Overview
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Blackpoint MDR provides advanced cyber protection through a fully managed integrated ecosystem of services with intuitive capabilities that streamline security. Blackpoint MDR technology is purpose-built to provide an agile response to attacks, offering continuous visibility and protection across an ever-changing attack surface.
Blackpoint MDR provides advanced cyber protection through a fully managed integrated ecosystem of services with intuitive capabilities that streamline...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$36.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.6/ 5Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
4.5/ 5Features
Total features 57
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Alerts/Escalation
- Alerts/Notifications
- Anomaly/Malware Detection
- Attendee Management
- Behavioral Analytics
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Continuous Monitoring
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Data Visualization
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Email Management
- Email Reminders
- Endpoint Management
- Endpoint Protection Software
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- Help Desk Management
- Incident Reporting
- Issue Management
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Network Monitoring
- Network Provisioning
- Presentation Streaming
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-time Alerts
- Recording
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Recording
- Session Transfer
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Video Chat
- Video Conferencing
- Vulnerability Scanning
Total features 28
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Alerts/Escalation
- Alerts/Notifications
- Anomaly/Malware Detection
- Attendee Management
- Behavioral Analytics
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Continuous Monitoring
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Data Visualization
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions/Forums
- Email Management
- Email Reminders
- Endpoint Management
- Endpoint Protection Software
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- Help Desk Management
- Incident Reporting
- Issue Management
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Network Monitoring
- Network Provisioning
- Presentation Streaming
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Real-time Alerts
- Recording
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Recording
- Session Transfer
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Threat Response
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Video Chat
- Video Conferencing
- Vulnerability Scanning
Integrations
- Acronis Cyber Backup
- Bitdefender Antivirus Plus
- Cisco Meraki
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Freshdesk
- Malwarebytes for Business
- Microsoft Defender for Business
- Microsoft Defender for Endpoint
- Microsoft Outlook
- Passportal
- SentinelOne
- SmileBack
- WatchGuard Endpoint Security
- Webroot Business Endpoint Protection
- Zendesk Suite
- Acronis Cyber Backup
- Bitdefender Antivirus Plus
- Cisco Meraki
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Freshdesk
- Malwarebytes for Business
- Microsoft Defender for Business
- Microsoft Defender for Endpoint
- Microsoft Outlook
- Passportal
- SentinelOne
- SmileBack
- WatchGuard Endpoint Security
- Webroot Business Endpoint Protection
- Zendesk Suite