---
description: Compare ScreenConnect vs Avaya Cloud Office for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ScreenConnect vs Avaya Cloud Office | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ScreenConnect \<span\>vs\</span\> Avaya Cloud Office](https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office)

# Compare ScreenConnect vs Avaya Cloud Office

Canonical: https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office

> Detailed comparison between ScreenConnect and Avaya Cloud Office. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ScreenConnect | Avaya Cloud Office |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1896 | 45 |
| **Starting Price** | US$30,00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | In Person, Live Online, Documentation, Videos | - |

## Key features

### ScreenConnect

- API
- Access Management
- Attendee Management
- Chat/Messaging
- Customizable Reports
- Dashboard
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Presentation Streaming
- Projections
- Recording
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Surveys & Feedback
- Video Chat
- Video Conferencing

### Avaya Cloud Office

- API
- Chat/Messaging
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Presentation Streaming
- Reporting/Analytics
- Screen Sharing
- Video Conferencing

## Links

- [View ScreenConnect Profile](https://www.getapp.za.com/software/102389/connectwise-control)
- [View Avaya Cloud Office Profile](https://www.getapp.za.com/software/2062969/avaya-ip-office)
- [View Original Comparison](https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ScreenConnect vs Avaya Cloud Office | GetApp South Africa 2026","description":"Compare ScreenConnect vs Avaya Cloud Office for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office","about":[{"@id":"https://www.getapp.za.com/software/102389/connectwise-control#software"},{"@id":"https://www.getapp.za.com/software/2062969/avaya-ip-office#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA"},{"name":"ScreenConnect","description":"ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.\n \nUsing ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.\n \nWith ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c973522e-4ba9-420c-8d20-f6f0c26f90d6.png","url":"https://www.getapp.za.com/software/102389/connectwise-control","@id":"https://www.getapp.za.com/software/102389/connectwise-control#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1896},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Avaya Cloud Office","description":"Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones. Directory integration and one-touch dialing aim to streamline calling.\n\nWith the Avaya Cloud Office virtual office app, teams and customers can collaborate through chat, one-on-one calls, and audio/video conferencing. Users can share files, manage meetings, track tasks, and more. Performance is tracked through custom dashboards and built-in reporting tools. Avaya Cloud Office also integrates with more than 100 third party apps, including Office 365, G Suite, Salesforce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e01a0ddf-9faf-4fdd-807c-121a5fc41520.png","url":"https://www.getapp.za.com/software/2062969/avaya-ip-office","@id":"https://www.getapp.za.com/software/2062969/avaya-ip-office#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":45},"operatingSystem":"Windows on premise, Linux on premise"},{"@id":"https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"ScreenConnect vs Avaya Cloud Office","position":3,"item":"https://www.getapp.za.com/compare/102389/2062969/connectwise-control/vs/avaya-ip-office","@type":"ListItem"}]}]}
</script>