Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates & productivity via time tracking and actionable analytics. Professionals can download, schedule & generate comparative/interactive reports, and export files in Excel format.
timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates & productivity via time...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Starting from

  • Subscription

Starting from

US$15,00/month

  • Subscription

Overall rating

4,6 /5
(128)
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,4 /5
(35)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,5/5

Total features 95

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Change Management
  • Channel Management
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Mailing List Management
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Total features 41

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Change Management
  • Channel Management
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Mailing List Management
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Productivity Analysis
  • Project Management
  • Project Time Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Marketing Managment
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Gmail
  • Google Workspace
  • HootSuite
  • Microsoft Outlook
  • Tableau
  • Zapier
  • Gmail
  • Google Workspace
  • HootSuite
  • Microsoft Outlook
  • Tableau
  • Zapier