HubSpot CRM vs JIRA Service Management

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$0,00

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$60,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,5 /5
(4 054)

Ease of Use

4,4/5

Features

4,3/5

Customer Service

4,4/5

Value for Money

4,3/5

Overall rating

4,5 /5
(648)

Ease of Use

4,2/5

Features

4,4/5

Customer Service

4,3/5

Value for Money

4,3/5

Total features 82

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On Call Scheduling
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Tracking
  • Release Management
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Editing
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Expense Tracking
  • Web Forms
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 113

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • On Call Scheduling
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Tracking
  • Release Management
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Editing
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Expense Tracking
  • Web Forms
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 123FormBuilder
  • 8x8 Contact Center
  • AWeber
  • Accelo
  • Act!
  • ActiveCampaign
  • ActiveDEMAND
  • AdRoll
  • Aircall
  • AllClients
  • AnyMeeting
  • Apptivo
  • Apwide Golive
  • Asana
  • AskNicely
  • Atlas CRM
  • Atomic AI
  • Attribution
  • Automate.io
  • Azuqua
  • Balsamiq
  • Batchbook
  • Bedrock Data
  • Benchmark Email
  • Bidsketch
  • BigContacts
  • Bitrix24
  • Box
  • Brevo
  • BrightInfo
  • Brightcove
  • Calendly
  • CallRail
  • Campaign Monitor by Marigold
  • Capsule
  • Ceros
  • Chargebee
  • ChartMogul
  • ClearVoice
  • Clerk Invoices
  • ClickUp
  • ClientPoint
  • Clio
  • CompanyHub
  • Confluence
  • ConnectWise PSA
  • Constant Contact
  • Contactually
  • Copper
  • Creatio CRM
  • Cyfe
  • Dasheroo
  • DataHero
  • Databox
  • Datanyze
  • Debitoor
  • Direct Mail
  • DocSend
  • DocuSign
  • Dotdigital
  • Drift
  • Drip
  • Dropbox Business
  • Dropbox Sign
  • EASE
  • EZ Texting
  • EazyBI Cloud
  • Efficy CRM
  • Elements Connect
  • Emburse Abacus
  • Emma by Marigold
  • Eventbrite
  • Exalate
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • Freshsales
  • Front
  • FullContact
  • GetResponse
  • Getsitecontrol
  • GitHub
  • Gliffy
  • Gmail
  • GoTo Webinar
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Docs
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gravity Forms
  • Groove
  • Grow
  • Help Scout
  • Highrise
  • Hootsuite
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Ignition
  • Infer
  • Insightly
  • Instabug
  • Instapage
  • Intercom
  • Invoca
  • Jira
  • Join.Me
  • Jotform
  • Justuno
  • Kayako
  • Keap
  • Kissmetrics
  • Kixie PowerCall
  • Klipfolio
  • Kommo
  • Kustomer
  • LeadDyno
  • LeadGnome
  • LeadMaster
  • LeadsBridge
  • Less Annoying CRM
  • LinkedIn for Business
  • LiveChat
  • LiveHelpNow
  • Livespace
  • Lucky Orange
  • MailUp
  • Mailchimp
  • MailerLite
  • Marketo Engage
  • Membrain
  • Meta for Business
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • MoData Suite
  • Mojo Helpdesk
  • Myphoner
  • Nimble
  • Nutshell
  • Olark
  • OnceHub
  • OneDrive
  • OnePageCRM
  • Operations Hub
  • Ortto
  • Outreach
  • PagerDuty
  • PandaDoc
  • Paycove
  • PersistIQ
  • PhoneWagon
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Podio
  • PowToon
  • Privy
  • Propeller CRM
  • Proposify
  • Pure Chat
  • QuickBooks Online Advanced
  • Quip
  • Qwilr
  • RESULTS.com
  • Recurly
  • Referral Rock
  • Robly
  • Sage Business Cloud
  • SalesSeek
  • Salesflare
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • Salesmate
  • ScriptRunner for Jira
  • Semrush
  • SendGrid
  • ServiceM8
  • ServiceNow
  • Shopify
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • SnapEngage
  • Stitch Labs
  • Stride
  • Stripe
  • SugarCRM
  • SumUp
  • SurveyMonkey
  • TIBCO Scribe Online
  • Taboola
  • Teamgate
  • Teamleader
  • Teamwork Desk
  • Teamwork.com
  • Tempo Budgets
  • Toggl Track
  • Toky
  • TractionNext
  • Trello
  • Twilio
  • Typeform
  • Uberflip
  • Unbounce
  • Userlane
  • Usersnap
  • Vidyard
  • Viewbix
  • Vtiger CRM
  • Watchtower
  • Wave Accounting
  • Weclapp
  • Wishpond
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workbooks
  • WorkflowMax
  • Workplace from Meta
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zephyr Enterprise
  • Zoho Analytics
  • Zoho Books
  • Zoho CRM
  • Zoho Invoice
  • Zoom
  • Zoomph
  • dotloop
  • draw.io
  • inboundli
  • noCRM.io
  • 123FormBuilder
  • 8x8 Contact Center
  • AWeber
  • Accelo
  • Act!
  • ActiveCampaign
  • ActiveDEMAND
  • AdRoll
  • Aircall
  • AllClients
  • AnyMeeting
  • Apptivo
  • Apwide Golive
  • Asana
  • AskNicely
  • Atlas CRM
  • Atomic AI
  • Attribution
  • Automate.io
  • Azuqua
  • Balsamiq
  • Batchbook
  • Bedrock Data
  • Benchmark Email
  • Bidsketch
  • BigContacts
  • Bitrix24
  • Box
  • Brevo
  • BrightInfo
  • Brightcove
  • Calendly
  • CallRail
  • Campaign Monitor by Marigold
  • Capsule
  • Ceros
  • Chargebee
  • ChartMogul
  • ClearVoice
  • Clerk Invoices
  • ClickUp
  • ClientPoint
  • Clio
  • CompanyHub
  • Confluence
  • ConnectWise PSA
  • Constant Contact
  • Contactually
  • Copper
  • Creatio CRM
  • Cyfe
  • Dasheroo
  • DataHero
  • Databox
  • Datanyze
  • Debitoor
  • Direct Mail
  • DocSend
  • DocuSign
  • Dotdigital
  • Drift
  • Drip
  • Dropbox Business
  • Dropbox Sign
  • EASE
  • EZ Texting
  • EazyBI Cloud
  • Efficy CRM
  • Elements Connect
  • Emburse Abacus
  • Emma by Marigold
  • Eventbrite
  • Exalate
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • Freshsales
  • Front
  • FullContact
  • GetResponse
  • Getsitecontrol
  • GitHub
  • Gliffy
  • Gmail
  • GoTo Webinar
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Docs
  • Google Drive
  • Google Forms
  • Google Workspace
  • Gravity Forms
  • Groove
  • Grow
  • Help Scout
  • Highrise
  • Hootsuite
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Ignition
  • Infer
  • Insightly
  • Instabug
  • Instapage
  • Intercom
  • Invoca
  • Jira
  • Join.Me
  • Jotform
  • Justuno
  • Kayako
  • Keap
  • Kissmetrics
  • Kixie PowerCall
  • Klipfolio
  • Kommo
  • Kustomer
  • LeadDyno
  • LeadGnome
  • LeadMaster
  • LeadsBridge
  • Less Annoying CRM
  • LinkedIn for Business
  • LiveChat
  • LiveHelpNow
  • Livespace
  • Lucky Orange
  • MailUp
  • Mailchimp
  • MailerLite
  • Marketo Engage
  • Membrain
  • Meta for Business
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • MoData Suite
  • Mojo Helpdesk
  • Myphoner
  • Nimble
  • Nutshell
  • Olark
  • OnceHub
  • OneDrive
  • OnePageCRM
  • Operations Hub
  • Ortto
  • Outreach
  • PagerDuty
  • PandaDoc
  • Paycove
  • PersistIQ
  • PhoneWagon
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Podio
  • PowToon
  • Privy
  • Propeller CRM
  • Proposify
  • Pure Chat
  • QuickBooks Online Advanced
  • Quip
  • Qwilr
  • RESULTS.com
  • Recurly
  • Referral Rock
  • Robly
  • Sage Business Cloud
  • SalesSeek
  • Salesflare
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • Salesmate
  • ScriptRunner for Jira
  • Semrush
  • SendGrid
  • ServiceM8
  • ServiceNow
  • Shopify
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • SnapEngage
  • Stitch Labs
  • Stride
  • Stripe
  • SugarCRM
  • SumUp
  • SurveyMonkey
  • TIBCO Scribe Online
  • Taboola
  • Teamgate
  • Teamleader
  • Teamwork Desk
  • Teamwork.com
  • Tempo Budgets
  • Toggl Track
  • Toky
  • TractionNext
  • Trello
  • Twilio
  • Typeform
  • Uberflip
  • Unbounce
  • Userlane
  • Usersnap
  • Vidyard
  • Viewbix
  • Vtiger CRM
  • Watchtower
  • Wave Accounting
  • Weclapp
  • Wishpond
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workbooks
  • WorkflowMax
  • Workplace from Meta
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zephyr Enterprise
  • Zoho Analytics
  • Zoho Books
  • Zoho CRM
  • Zoho Invoice
  • Zoom
  • Zoomph
  • dotloop
  • draw.io
  • inboundli
  • noCRM.io