---
description: Compare osTicket vs Freshdesk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare osTicket vs Freshdesk | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [osTicket \<span\>vs\</span\> Freshdesk](https://www.getapp.za.com/compare/10260/10317/osticket/vs/freshdesk)

# Compare osTicket vs Freshdesk

Canonical: https://www.getapp.za.com/compare/10260/10317/osticket/vs/freshdesk

> Detailed comparison between osTicket and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 76 | 3475 |
| **Starting Price** | US$12,00 | US$19,00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### Freshdesk

- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Monitoring
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management
- Wiki

## Links

- [View osTicket Profile](https://www.getapp.za.com/software/10260/osticket)
- [View Freshdesk Profile](https://www.getapp.za.com/software/10317/freshdesk)
- [View Original Comparison](https://www.getapp.za.com/compare/10260/10317/osticket/vs/freshdesk)

-----

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