Redmine vs ky2help
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Overview
Redmine is an online project management software built on the Ruby on Rails framework specifically for small groups
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25.00
- Free Version
- Free Trial
- Subscription
Starting from
€20,000.00/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.8/ 5Features
3.9/ 5Customer Service
3.5/ 5Value for Money
4.4/ 5Ease of Use
3.8/ 5Features
4.2/ 5Customer Service
4.5/ 5Value for Money
3.8/ 5Features
Total features 26
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Autoresponders
- Barcode/Ticket Scanning
- Billable & Non-Billable Hours
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- For IT Project Management
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Online Time Tracking Software
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Roadmapping
- Project Management
- Project Tracking
- Projections
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release & Deployment
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Requisition Management
- Resource Management
- SSL Security
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- User Management
- Workflow Management
Total features 88
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Autoresponders
- Barcode/Ticket Scanning
- Billable & Non-Billable Hours
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- For IT Project Management
- Gantt/Timeline View
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Management
- Localization Automation
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Online Time Tracking Software
- Percent-Complete Tracking
- Performance Metrics
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Product Roadmapping
- Project Management
- Project Tracking
- Projections
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release & Deployment
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Requisition Management
- Resource Management
- SSL Security
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- User Management
- Workflow Management
Integrations
Not provided by vendor
- Abacus
- Azure Active Directory
- DSM
- DocuWare
- Docusnap
- Enzoic for Active Directory Lite
- Fabasoft Approve
- Fabasoft Business Process Cloud
- Fabasoft Contracts
- Fabasoft eGov-Suite
- HR Active Directory Connect
- Identify
- Ivanti File Director
- LOGINventory
- Lansweeper
- Microsoft Exchange
- Microsoft SharePoint
- Orion
- STARFACE
- STS Cloud
- STS Tracker
- SelectLine
- ServiceNow
- Smart CTI Connector
- SwaggerHub
- Zabbix
- baramundi Management Suite
- rexx systems
- vCenter Server
