e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations
e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders & gain real-time visibility into field service operations.
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

US$25,00/month

  • Subscription

Overall rating

3 /5
(1)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,2 /5
(17)
Ease of Use
4,1/5
Features & Functionality
4,3/5
Customer Service
4/5
Value for Money
3,8/5

Total features 27

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Call Center Management
  • Case Management
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Estimating
  • Customer Database
  • Customer Segmentation
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Dispatch Management
  • Document Management
  • Document Templates
  • Electronic Signature
  • Equipment Tracking
  • File Management
  • File Storage
  • For HVAC Companies
  • Forecasting
  • GPS
  • Geographic Maps
  • Help Desk Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Preventive Maintenance
  • Problem Management
  • Production Scheduling
  • Push Notifications
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Route Optimization
  • Routing
  • Safety Management
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Task Progress Tracking
  • Technician Management
  • Third Party Integrations
  • Traceability
  • Training Management
  • Work Order Creation
  • Work Order Management

Total features 95

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Call Center Management
  • Case Management
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Estimating
  • Customer Database
  • Customer Segmentation
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Dispatch Management
  • Document Management
  • Document Templates
  • Electronic Signature
  • Equipment Tracking
  • File Management
  • File Storage
  • For HVAC Companies
  • Forecasting
  • GPS
  • Geographic Maps
  • Help Desk Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Preventive Maintenance
  • Problem Management
  • Production Scheduling
  • Push Notifications
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Route Optimization
  • Routing
  • Safety Management
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Supply Chain Management
  • Survey/Poll Management
  • Task Progress Tracking
  • Technician Management
  • Third Party Integrations
  • Traceability
  • Training Management
  • Work Order Creation
  • Work Order Management