EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations
e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$5 500,00/one-time

  • One Time License
  • Subscription

Starting from

  • One Time License
  • Subscription

Overall rating

4,7 /5
(23)
Ease of Use
4,2/5
Features & Functionality
4,8/5
Customer Service
4,8/5
Value for Money
4,5/5

Overall rating

3 /5
(1)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 108

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • File Storage
  • GPS
  • Help Desk Management
  • ISO Standards Management
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Project Management
  • Projections
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Management
  • Route Optimization
  • Routing
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 27

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • File Storage
  • GPS
  • Help Desk Management
  • ISO Standards Management
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Project Management
  • Projections
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Management
  • Route Optimization
  • Routing
  • Sales Management
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Microsoft Outlook
  • Microsoft Outlook