e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations
e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

3 /5
(1)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,4 /5
(511)
Ease of Use
4/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,1/5

Total features 27

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Barcode Recognition
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Equipment Maintenance
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fund Accounting
  • GIS
  • GPS
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Land Planning
  • Lead Distribution
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Photo Management
  • Planning & Zoning
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Utility Billing
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 195

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Barcode Recognition
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Complaint Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Equipment Maintenance
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Fund Accounting
  • GIS
  • GPS
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guided Problem Solving
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Land Planning
  • Lead Distribution
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Order Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Photo Management
  • Planning & Zoning
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Utility Billing
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • ChannelInsight
  • Desk.com
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius Connector Enterprise
  • LiveOps
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • Swiftype
  • Talkdesk
  • Transera
  • Vonage Contact Center
  • ChannelInsight
  • Desk.com
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius Connector Enterprise
  • LiveOps
  • Monet Live WFO
  • Moxie Concierge Email Management
  • NICE inContact
  • Natterbox
  • Quip
  • Salesforce Analytics Cloud
  • Salesforce Essentials
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SalesforceIQ
  • Swiftype
  • Talkdesk
  • Transera
  • Vonage Contact Center