Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Honey is a window into everything that’s interesting, timely and relevant to your company through a uniquely designed and personalized feed.
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
US$12,00/month
- Free
- Subscription
Reviews
Ease of Use
4,5/5Features & Functionality
4,3/5Customer Service
4,6/5Value for Money
4,4/5Ease of Use
4,7/5Features & Functionality
4,4/5Customer Service
4,9/5Value for Money
4,9/5Features
Total features 128
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Lead Distribution
- Avatars
- Blogs
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Cataloging/Categorization
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Conferencing
- Contact Database
- Content Creation
- Content Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support Software
- Discussions / Forums
- Dispatch Management
- Electronic Signature
- Email Management
- Email Templates
- Email Tracking
- Employee Communities
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Engagement Analytics
- Event Calendar
- Event Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Group Management
- IT Asset Management
- IVR / Voice Recognition
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Online Forums
- Performance Metrics
- Personalization
- Policy Management
- Polls/Voting
- Predictive Analytics
- Prioritization
- Project Management
- Project Planning/Scheduling
- Project Time Tracking
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled / Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integrations
- Ticket Management
- Time Clock
- Timer
- URL Customization
- User Management
- User Profiles
- Virtual Assistant
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 42
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Automated Routing
- Automatic Lead Distribution
- Avatars
- Blogs
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Case Management
- Cataloging/Categorization
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Conferencing
- Contact Database
- Content Creation
- Content Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support Software
- Discussions / Forums
- Dispatch Management
- Electronic Signature
- Email Management
- Email Templates
- Email Tracking
- Employee Communities
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Engagement Analytics
- Event Calendar
- Event Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- Group Management
- IT Asset Management
- IVR / Voice Recognition
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Online Forums
- Performance Metrics
- Personalization
- Policy Management
- Polls/Voting
- Predictive Analytics
- Prioritization
- Project Management
- Project Planning/Scheduling
- Project Time Tracking
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled / Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third Party Integrations
- Ticket Management
- Time Clock
- Timer
- URL Customization
- User Management
- User Profiles
- Virtual Assistant
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- Bigcommerce
- Box
- CS-Cart
- Campaign Monitor
- Capsule
- ChargeDesk
- CollabSpot
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshworks CRM
- GitHub
- Gmail
- Google Analytics
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- HelpOnClick Help Desk Software
- Highrise
- HipChat
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klipfolio
- Localize
- LogMeIn Rescue
- Magento Commerce
- Mailchimp
- Microsoft Azure
- Nimble
- Okta
- Olark
- OneDrive
- OneLogin
- OneSky
- Ping Identity
- Pipedrive
- PipelineDeals
- Pipeliner CRM
- Pivotal Tracker
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- SEOshop eCommerce
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- SnapEngage
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Trello
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- elevio
- iContact
- ilos
- iorad
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- Bigcommerce
- Box
- CS-Cart
- Campaign Monitor
- Capsule
- ChargeDesk
- CollabSpot
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshworks CRM
- GitHub
- Gmail
- Google Analytics
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- HelpOnClick Help Desk Software
- Highrise
- HipChat
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klipfolio
- Localize
- LogMeIn Rescue
- Magento Commerce
- Mailchimp
- Microsoft Azure
- Nimble
- Okta
- Olark
- OneDrive
- OneLogin
- OneSky
- Ping Identity
- Pipedrive
- PipelineDeals
- Pipeliner CRM
- Pivotal Tracker
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- SEOshop eCommerce
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- SnapEngage
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Trello
- Userlike
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zoho CRM
- elevio
- iContact
- ilos
- iorad
