Freshdesk vs Helpshift

 

Freshdesk

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Helpshift

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month US$0,00/year
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Chat
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Knowledge Base
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Third Party Integration
Ticket Management
Workflow Management

Integrations

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AppFollow
Bitium
Constant Contact
Dropbox
HelpOnClick Live Chat Software
Instapage
Mailchimp
Nimble
Olark live chat
Pipeliner CRM
Salesforce Sales Cloud
Salesforce Service Cloud
SeamlessGov
Twitter
WorkflowMax
Zapier
Zendesk