Freshdesk vs Capsule
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$21.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.6/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.6/ 5Features
Total features 113
- AI Content Creation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Assisted Content Creation
- Automated Routing
- Automated Text Generation
- Automatic Call Distribution
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Case Management
- Catalog Management
- Chat/Messaging
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Graphical Data Presentation
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Progress Tracking
- Project Management
- Project Planning/Scheduling
- Project Tracking
- Project Workflow
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Territory Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Tone Selection
- Virtual Assistant
- Visual Analytics
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Total features 114
- AI Content Creation
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Assisted Content Creation
- Automated Routing
- Automated Text Generation
- Automatic Call Distribution
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Case Management
- Catalog Management
- Chat/Messaging
- Client Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Graphical Data Presentation
- IT Asset Management
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Progress Tracking
- Project Management
- Project Planning/Scheduling
- Project Tracking
- Project Workflow
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Territory Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Tone Selection
- Virtual Assistant
- Visual Analytics
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- ActiveCampaign
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Akita
- Ameyo
- Asana
- BILLIVING
- Basecamp
- Batchbook
- Benchmark Email
- Better Proposals
- BigCommerce
- Box
- CANDDi
- CS-Cart Store Builder
- CallFire
- CallRail
- Callbell
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- Clockify
- Constant Contact
- CustomerGauge
- Cyclr
- Cyfe
- Databox
- Deputy
- Docsify
- Dripify
- Dropbox Business
- Easy Insight
- Emma by Marigold
- Enalyzer
- Enchant
- Eventbrite
- FileInvite
- Fireflies
- Five9
- FluentStream
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- Freshsales
- FullContact
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Drive
- Google Workspace
- Gravity Forms
- Harvest
- Help Scout
- Helpwise
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Jotform
- JustCall
- Keap
- Kixie PowerCall
- Klips
- KrispCall
- Leadinfo
- LeadsBridge
- LiveChat
- Localize
- LogMeIn Rescue
- Mad Mimi
- Mailchimp
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft To Do
- MigrateMyCRM
- NiftyQuoter
- Nimble
- Nyckel
- Olark
- OmniFocus
- OnceHub
- OneDrive
- OneLogin
- OneSky
- Operations Hub
- Osano
- Paycove
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Plecto
- ProProfs Knowledge Base
- Process Street
- Proposable
- QuickBooks Online
- QuickBooks Online Advanced
- Quotient
- REVE Chat
- REVE Chatbot
- Rezdy
- RingCentral Contact Center
- Ruler Analytics
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- SendPulse
- Shopify
- Signable
- Skyvia
- Slack
- Solve CRM
- SugarCRM
- SupportBee
- SureTriggers
- SurveyMonkey
- SyncHub
- Talkdesk
- Tidy
- Time Doctor
- TimeCamp
- Todoist
- Toggl Track
- Toky
- Transifex
- Trello
- Twitter/X
- Unbounce
- Userlike
- WATI
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
- lemlist
- monday.com
- ActiveCampaign
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Akita
- Ameyo
- Asana
- BILLIVING
- Basecamp
- Batchbook
- Benchmark Email
- Better Proposals
- BigCommerce
- Box
- CANDDi
- CS-Cart Store Builder
- CallFire
- CallRail
- Callbell
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- Clockify
- Constant Contact
- CustomerGauge
- Cyclr
- Cyfe
- Databox
- Deputy
- Docsify
- Dripify
- Dropbox Business
- Easy Insight
- Emma by Marigold
- Enalyzer
- Enchant
- Eventbrite
- FileInvite
- Fireflies
- Five9
- FluentStream
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- Freshsales
- FullContact
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Drive
- Google Workspace
- Gravity Forms
- Harvest
- Help Scout
- Helpwise
- Highrise
- Hootsuite
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Jotform
- JustCall
- Keap
- Kixie PowerCall
- Klips
- KrispCall
- Leadinfo
- LeadsBridge
- LiveChat
- Localize
- LogMeIn Rescue
- Mad Mimi
- Mailchimp
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft To Do
- MigrateMyCRM
- NiftyQuoter
- Nimble
- Nyckel
- Olark
- OmniFocus
- OnceHub
- OneDrive
- OneLogin
- OneSky
- Operations Hub
- Osano
- Paycove
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Plecto
- ProProfs Knowledge Base
- Process Street
- Proposable
- QuickBooks Online
- QuickBooks Online Advanced
- Quotient
- REVE Chat
- REVE Chatbot
- Rezdy
- RingCentral Contact Center
- Ruler Analytics
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- SendPulse
- Shopify
- Signable
- Skyvia
- Slack
- Solve CRM
- SugarCRM
- SupportBee
- SureTriggers
- SurveyMonkey
- SyncHub
- Talkdesk
- Tidy
- Time Doctor
- TimeCamp
- Todoist
- Toggl Track
- Toky
- Transifex
- Trello
- Twitter/X
- Unbounce
- Userlike
- WATI
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Zoom Workplace
- elevio
- iContact
- ilos
- iorad
- lemlist
- monday.com