Freshdesk vs NetHelpDesk

 

Freshdesk

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NetHelpDesk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

€19,00/month £15,00/month
Free
One Time License
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
CRM Integration
Chat
Contact History
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Instant Messaging
Knowledge Base
Monitoring
Multi-Channel Communication
Prioritizing
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Ticket Management
Workflow Management

Integrations

Bitium
Constant Contact
HelpOnClick Live Chat Software
Instapage
JIRA Software
KashFlow
Microsoft Dynamics CRM
Nimble
Olark live chat
PagerDuty
Pipeliner CRM
QuickBooks Online
Sage Accounting
SeamlessGov
Slack
Twitter
WorkflowMax
Xero
Zapier