Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

£30,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(2 228)
Ease of Use
4,5/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,4/5

Overall rating

4,6 /5
(91)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,6/5

Total features 91

  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Conferencing
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Distribution Management
  • Document Imaging
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Time Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Website Integration
  • Widgets
  • Workflow Management

Total features 66

  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Categorization
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Conferencing
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Distribution Management
  • Document Imaging
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Time Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time Clock Integration
  • Timer
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Website Integration
  • Widgets
  • Workflow Management
  • Bitium
  • Constant Contact
  • Google Analytics
  • HelpOnClick
  • Instapage
  • Maintenance Care
  • Nimble
  • Olark
  • Pipeliner CRM
  • Salesforce Sales Cloud
  • Bitium
  • Constant Contact
  • Google Analytics
  • HelpOnClick
  • Instapage
  • Maintenance Care
  • Nimble
  • Olark
  • Pipeliner CRM
  • Salesforce Sales Cloud