Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- FAQs
- Forum
- Knowledge Base
- Online Support
- Phone Support
- Video Tutorials
Images
Pricing
Starting from
US$19,00/month
- Free
- Subscription
Starting from
£30,00/month
- Free
- Subscription
Reviews
Ease of Use
4,5/5Features & Functionality
4,3/5Customer Service
4,6/5Value for Money
4,4/5Ease of Use
4,7/5Features & Functionality
4,6/5Customer Service
4,7/5Value for Money
4,6/5Features
Total features 91
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Assignment Management
- Authentication
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Calendar Management
- Call Monitoring
- Call Recording
- Call Routing
- Categorization
- Charting
- Chat
- Collaboration Tools
- Conditional Logic
- Conferencing
- Contact Management
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Filtering
- Data Import/Export
- Distribution Management
- Document Imaging
- Email Distribution
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Gamification
- IVR / Voice Recognition
- Instant Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Prioritizing
- Project Time Tracking
- Question Branching
- Question Library
- Quota Management
- RSS Feeds
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integration
- Time Clock Integration
- Timer
- Two-Factor Authentication
- URL Customization
- User Management
- Website Integration
- Widgets
- Workflow Management
Total features 66
- API
- Absence Management
- Access Control
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- Assignment Management
- Authentication
- Automatic Lead Distribution
- Automatic Notifications
- CRM Integration
- Calendar Management
- Call Monitoring
- Call Recording
- Call Routing
- Categorization
- Charting
- Chat
- Collaboration Tools
- Conditional Logic
- Conferencing
- Contact Management
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Filtering
- Data Import/Export
- Distribution Management
- Document Imaging
- Email Distribution
- Email Integration
- Email Invitations & Reminders
- Email Notifications
- Email Templates
- Email Tracking
- Employee Management
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Gamification
- IVR / Voice Recognition
- Instant Messaging
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Country
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Prioritizing
- Project Time Tracking
- Question Branching
- Question Library
- Quota Management
- RSS Feeds
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Request Assignment
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integration
- Time Clock Integration
- Timer
- Two-Factor Authentication
- URL Customization
- User Management
- Website Integration
- Widgets
- Workflow Management
Integrations
- Bitium
- Constant Contact
- Google Analytics
- HelpOnClick
- Instapage
- Maintenance Care
- Nimble
- Olark
- Pipeliner CRM
- Salesforce Sales Cloud
- Bitium
- Constant Contact
- Google Analytics
- HelpOnClick
- Instapage
- Maintenance Care
- Nimble
- Olark
- Pipeliner CRM
- Salesforce Sales Cloud
