Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(3,374)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5

Overall rating

4.9 /5
(93)

Ease of Use

4.9/ 5

Features

4.7/ 5

Customer Service

4.9/ 5

Value for Money

4.7/ 5

Total features 113

  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Specific Caller ID
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Integrations Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mass Texting
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Widgets
  • Workflow Management
  • Workforce Management

Total features 101

  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Specific Caller ID
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Integrations Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mass Texting
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Widgets
  • Workflow Management
  • Workforce Management
  • Adobe Commerce
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Bitrix24
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Dynamics 365
  • Easy Insight
  • Five9
  • FluentStream
  • FreshBooks
  • Freshdesk
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klips
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • Vtiger CRM
  • WhatsApp
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace
  • Zurmo
  • elevio
  • iContact
  • ilos
  • iorad
  • Adobe Commerce
  • Aircall
  • Ameyo
  • BILLIVING
  • Batchbook
  • BigCommerce
  • Bitrix24
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Dynamics 365
  • Easy Insight
  • Five9
  • FluentStream
  • FreshBooks
  • Freshdesk
  • Freshsales
  • FullContact
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Drive
  • Google Workspace
  • Harvest
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • Insightly
  • Jira
  • Keap
  • Klips
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • ProProfs Knowledge Base
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • Solve CRM
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Time Doctor
  • Transifex
  • Twitter/X
  • Userlike
  • Vtiger CRM
  • WhatsApp
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Xero
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Workplace
  • Zurmo
  • elevio
  • iContact
  • ilos
  • iorad