Freshdesk vs Squaretalk
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Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.9/ 5Features
4.7/ 5Customer Service
4.9/ 5Value for Money
4.7/ 5Features
Total features 113
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Case Management
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Problem Management
- Process/Workflow Automation
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Unified Communications
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Widgets
- Workflow Management
- Workforce Management
Total features 101
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Case Management
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- Forms Management
- Full Text Search
- Gamification
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Integrations Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Problem Management
- Process/Workflow Automation
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Unified Communications
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Widgets
- Workflow Management
- Workforce Management
Integrations
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Bitrix24
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Dynamics 365
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- Vtiger CRM
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Zurmo
- elevio
- iContact
- ilos
- iorad
- Adobe Commerce
- Aircall
- Ameyo
- BILLIVING
- Batchbook
- BigCommerce
- Bitrix24
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Dynamics 365
- Easy Insight
- Five9
- FluentStream
- FreshBooks
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- Insightly
- Jira
- Keap
- Klips
- Localize
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- ProProfs Knowledge Base
- QuickBooks Online Advanced
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- SugarCRM
- SurveyMonkey
- Talkdesk
- Time Doctor
- Transifex
- Twitter/X
- Userlike
- Vtiger CRM
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Xero
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Zurmo
- elevio
- iContact
- ilos
- iorad